AddressThe Great Southern Hotel Sydney (GSH-Sydney) is a self-rated 4-star hotel located in the heart of Sydney CBD. We are currently seeking an experienced Hotel Front Office Manager to join our team.
As our Front Office Manager, you will be involved in all matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. You will also supervise, direct, and support the reception team with their daily activities, knowledge and development.
About the role:
As our Front Office Manager, your responsibilities will include:
- Ensuring smooth check-in and check-out of guests in a timely manner
- Delivering prompt and efficient service when attending to a variety of guest requests
- Effectively communicating with all departments of the hotel to ensure customer satisfaction and operational requirements are achieved
- Answering calls in a professional manner
- Informing guests of all facilities and services in the hotel
- Rostering Front Office staff
- Dealing with customers complaints
- Completing shifts as Duty Manager during the day
About you:
The successful candidate must have:
- Previous experience of min 1+ year in a similar role
- Excellent communication and interpersonal skills
- A commitment to outstanding customer service
- Dealing with guest complaints
- The availability to work on a 7-day rotating roster
- Excellent grooming and presentation skills
- A warm and friendly personality
- Ensuring staff are adhering to policies and procedures as per the requirements of the Hotel Employment Guide
- Excellent time management skills
- The ability to work under pressure with excellent attention to detail
- Applicants must have the legal right to work in Australia
Benefits:
This role offers a great opportunity to expand upon your skill set. In addition, we offer the following benefits:
- Salary: $65,000 - $70 000 per year
- Shifts: Saturday to Wednesday from 7.00 am to 3.00 pm (flexibility is required)
- Supportive team environment
- Receive ongoing training
- Competitive hourly wage
- High occupancy and consistent shifts
- Short walk from Central Station
- High chance to work for a different branch if relocated
