Address- We are searching for an customer service specialist with a passion for providing an exceptional guest experience.
About the role: This role involves completing all the duties of Front Office reception, including providing friendly, personalised customer service, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out).
By bringing your customer service passion to work every day, you will help us anticipate our guests' needs and deliver a memorable service experience.
About you:
To succeed in this role you will not only be reliable and a great communicator but will also possess the following attributes:
- Have a genuine passion for customer service
- Have a friendly and approachable nature with a warm and welcoming demeanor
- Have sound organisational skills with the ability to prioritise
- Have exceptional customer service skills and experience
- A team player attitude and ability to build positive working relationships
- High level of accuracy and attention to detail
- Prior experience with RMS highly regarded
This role requires the successful candidate to work a variety of weekday and weekend shifts, with approximately 25 hours available.
If this sounds like you and you are looking for your next career move, then apply now. In your application please include your availability and how many hours per week would be ideal
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon, Evening
- Tuesday: Morning, Afternoon, Evening
- Wednesday: Morning, Afternoon, Evening
- Thursday: Morning, Afternoon, Evening
- Friday: Morning, Afternoon, Evening
- Saturday: Morning, Afternoon, Evening
- Sunday: Morning, Afternoon, Evening
- No experience required for this role
- Working rights required for this role
- Expected start date for role: 05 May 2024
- Expected salary: $30 - $50 per hour
