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Form of workQuest Southbank comprises of 94 serviced apartments including One, Two and Three Bedroom Apartments located in the heart of the Arts precinct Southbank Melbourne.
Quest Southbank now has an exciting opportunity available for a Guest Service Agent in the Front office Reception. We are looking for a guest experience professional with a passion for customer service and sales to join our team on a full-time or part-time basis in a very fast-paced Front Office role.
The successful candidate will be responsible for all areas of the Front Office Reception and Concierge services, with tasks including, but not limited to:
- Ensuring all aspects of Front Office reception and concierge services run smoothly
- Strong sales skills in promoting and selling accommodation
- Guest relations
- Reservations
- Administration
- Guest Feedback and complaint handling
- Performing check-ins & check-outs
- Maintaining accurate guest accounts & guest history
- Delivering a high level of professional customer experience
- Responding to accommodation enquiries, processing reservations and accounts.
- In-house guest safety and security
- Property Security
- Night Audit Reporting and reconciliation
The successful candidate will be required to demonstrate the following:
- Passion for providing friendly, personalised customer service
- Excellent communication and time management skills
- High level of attention to detail
- Reliability and flexibility
- Enjoy working both autonomously and in a team environment
- Sales skills
- High level of personal presentation
- A genuine interest in a career within the hotel industry
- Hotel Reception and Concierge experience desirable
- Experience in Front office systems
This is a Full-time or Part-time Position on a rotating roster. You must be available to work shifts, from 7 am- 3 pm and 3 pm to 11 pm Monday to Sunday including public holidays. Only successful applicants will be notified.
Competitive wage/salary plus penalties and incentives shall be offered and free on-site parking provided.
For the right candidate that demonstrates a commitment to the role and business, progression opportunities are available.
If you have experience in the same field and are looking for a new challenge and ready to showcase your professional attributes and experience then please click apply now or email your Cover letter including your Resume to the Franchisee Dave Walton at ********@questapartments.com.au
