Address- Torquay | RACV Torquay Resort
- Casual
- Competitive Hourly Rate + Penalties + Super | Discounts on RACV products
Great things start here
Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.
At RACV Torquay, situated at the start of Victoria’s Great Ocean Road and famous surf coast, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they’re on holiday, visiting an attraction or treating loved ones to a special experience.
About the opportunity
An exciting opportunity has become available for a casual Front Office Receptionist, to join our team and warmly welcome guests. In this role, you will be the face of the resort and the first point of call for all things Torquay, utilising your amazing customer service skills to provide our guests with a memorable experience.
This could be just the right role for you?
Day to day your duties will include guest check ins and check outs, accommodation reservations, processing payments, maintaining records, providing information to guests about accommodation, rates and amenities, upselling products & services, answering incoming calls & general enquiries, assisting guests with their requests and work closely with other departments.
Full availability and flexibility to work a variety of shifts on a rotating roster between 7am-11pm, weekdays, nights, weekends & public holidays is required in this role.
What you'll need to be successful
- Minimum 1–2 years Front Office Receptionist experience in 4-5 star hotel/resort environment
- A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
- Work well under pressure, in a team environment and with diverse groups of people
- Excellent admin skills including attention to detail, problem solving, organisational and efficient time management skills
- Full working rights in Australia
We are offering
- Casual hourly rate + penalties for evenings, weekends & public holidays
- Ongoing career development and personal growth opportunities
- Discounted Gym membership for employees with access to the Gym, pool and classes.
- Discounts on RACV products indluding our portfolio of 8 Resorts and 2 clubs
- Subsidised meals while on shift
- Uniform provided + Free parking onsite
The RACV difference
Be part of a team who cares. Back your ambition and find a new career with RACV.
Application process
You can learn more about the RACV at careers.racv.com.au
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
Submit your CV via the link below.
