Front Office Receptionist - Quest Mascot - Sydney Airport

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 170 locations across ANZ and Fiji.  With an unrivalled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates and is well positioned for further expansion in line with global apartment hotel group, The Ascott Limited.

Quest MascotSydney Airport comprises of 91 serviced apartments including Studio, One- and Two-Bedroom apartments located next to Sydney Airport.

The Role

We are seeking an, Front Office Receptionist (GSA) that is available to work on a rotating roster, including weekends, to add to our wonderful team. There are no overnight shifts required. Reception opening hours 7am to 11pm. 

The Ideal Candidate

• Work with great people to provide great experiences for our guests and team members. 
• Welcome our guests on check-in and wish our guests a great day on check-out.
• Utilise your positive and passionate energy to assist our guests and teammates achieve success.   
• Answering phones to both in-house guests and external calls, providing accommodation solutions to booking enquiries.
• Answer room booking requests; online, email and telephone.
• Keep guest accounts tidy and accurate.
• Significant administrative duties that help keep the hotel operation ticking along like a well oiled machine. 
• Support your team mates across all departments. 

What are we looking for?

You will be a great person. You will share our values that include; Understanding, Personal Best, Ongoing Relationships, Friendly, Authentic & Mutual Respect. 

You will provide a positive energy that will inspire your team members and guests to achieve success. You will not be afraid of rolling the sleeves up and helping other team members and guests have a great experience at the hotel. 

We will be there to support you every step of the way too.   

The successful applicant will demonstrate strong skills in promoting and selling accommodation services and facilities, a high level of attention to detail, strong interpersonal and time management skills, and a passion for customer service.

To be successful you will be able to demonstrate the following;

• Work well in a team and on your own.
• Team player with a service mind-set and attitude 
• Elite time management, attention to detail and customer service skills 
• Speak & present well 
• Strong sales focus with particular emphasis solution selling 
• Computer literacy
• Embrace and demonstrate our values
• Preparedness to working a rotating roster of Morning, afternoons, weekends & public holidays is essential.

Applications

To apply, please direct your letter of application and CV to rjobaer@questapartments.com.au