Front Office Supervisor

Front Office Supervisor – Crown Perth
At Crown Perth memorable experiences are created when we work together. As a Front Office Supervisor you will be responsible for supervising the daily operations of the Front Desk while ensuring maximum guest satisfaction and maintaining professional standards. Reporting to the Front Office Manager, you will be responsible for managing the shift ensuring check-in and check-out services are provided to guests and visitors to Crown Metropol and Crown Promenade in accordance with established service standards.
Essential Criteria:

• Hotel operations experience
• Understanding of Hotel Property Management Systems
• Strong computer skills – particularly Microsoft Office Suite
• Demonstrated experience in providing high level service standards and requirements
• Proven display of high commitment to improving Customer Service
• Passionate about inspiring team members and improving/developing their skills
• Ability to liaise with a range of stakeholders
• Strong time management, attention to detail and multitasking skills
• Ability to maintain confidentiality and discretion at all times
• Demonstrated conflict resolution skills

Preferred Criteria:

• Hotel operations experience in a supervisory role
• Experience using OPERA (Hotel Property Management System)

What we offer you:
This is a full time position with opportunities for future development. Crown Perth provides free parking, uniforms washed and laundered on site and free meals at our staff restaurant The Hive. Crown Perth staff have access to attractive discounts and benefits across the Perth, Melbourne and Sydney properties.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
Crown conducts pre-employment checks throughout the Recruitment process including police checks. You may also be subject to further checks including an international police check, working rights check and a pre-employment health assessment.
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