Front Office Supervisor -

G’day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G’day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Parks Busselton is a fantastic destination year round. It has direct access to the sea and sits at the gateway to the Margaret river wineries. With fully equipped cabins and safari tents and large powered van sites our guests return regularly and make great use of the fabulous indoor pool.

We are seeking a Front Office Supervisor to be the welcoming face of our park. Your duties include but are not limited to:

• Providing a high standard of customer service
• Processing guest check-ins and outs
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping/Grounds team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Maintain excellent relationships with the park teams, residents and guests

To be successful in this role you will have:

• Previous Front Office experience within the hospitality industry
• Passionate about delivering exceptional Guest experience
• Proficient computer skills, including knowledge of RMS or comparable Reservation Booking System
• Excellent communication, interpersonal & problem solving skills.
• Ability to handle cash transactions accurately.
• Strong organisational skills and attention to detail.
• Enthusiastic and positive attitude.
• Flexibility to work weekends, public holidays, and evenings as needed.
• Two on call shifts per week and ability to take responsibility during Park Management annual leave periods.
• Current drivers license essential

• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G’day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Are you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW!  

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state may be required.

This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery.