Front Office Supervisor

Front Office Supervisor-Kimberley Region-Remote Western Australia

Front Office Supervisor-Kimberley Region-Remote Western Australia

We are seeking an experienced Front Office Supervisor for this busy venue in the Kimberley Region of Western Australia.
This is a hands on role suited to an experienced hospitality supervisor with a proven ability to provide guidance and leadership to a reception team.
The town offers great facilities including mobile coverage with Telstra (patchy Optus and Vodafone also available), shopping and an airport with regular flights.
There are many great ways to spend your days off; explore the local community, learn about the local history or experience the surrounding attractions. Whether you choose to take a tour or explore on your own, there are plenty of stunning places to see including national parks, waterholes and lookouts.
Pay Details:
$65,700 per annum salary
Accommodation and meals $138.95 per week
Own room with ensuite bathroom
IMMEDIATE START
Duties:

• Provide guidance and leadership to the reception team
• Ensure guest service agents (receptionists) are trained in all reception operations, including check-in/ out procedures, telephone, hotel amenities, financial, cash handling, security protocols and the property management systems
• Liaise with Housekeeping to ensure all requirements for the cleaning of guest rooms and public areas are completed to a satisfactory standard and in a timely manner
• Plan daily work schedule with regards to room assignments and housekeeping schedule to minimum disruption to guests
• Serves as a working supervisor participating in sales, reservations and excellent customer service as necessary, striving to provide total customer satisfaction. Ensure employee commitment to same
• To maximise business opportunities, through monitoring and taking advantage of trends, special promotions, etc
• Have excellent product knowledge. Use every opportunity to promote the businesses facilities and maximise sales with groups, corporate business, functions & events
• Oversee and direct the maintenance of data needed for accurate accounting and other operating records
• The recording and balancing of daily receipts and disbursements
• Checking invoices to catch and correct any errors
• The submission of daily cash and sales records
• Review, supervise and maintain all data entry
• Cash register balances at end of shift and safe floats
• Checking timesheets for accuracy
• Manage hotel accounts receivable, issuing invoices and statements and following up on debt collection outside of hotel trading terms. Liaise with finance department for credit account approvals
• Monitor and review financial results, comparing against budget, targets and highlight problem areas, including being aware of competition price points and initiatives
• Maintain good public relations, resolving complaints from customers and cultivate constructive working relationships with fellow employees and key external stakeholders
• Manage tour group bookings and coordinate menus, costings and welcoming with the management team leading effective communicate between all departments
• Periodically participate in the inspection of rooms, building exterior, parking lot and other relevant structures
• Oversee overall maintenance and security of reception area. Regularly check equipment ensure preventative maintenance is carried out
• Follow company procedures and insure all staff are properly inducted with respect to performance and conduct standards, occupational health and safety, emergency procedures, grooming and all other policies and procedures
• Managing rostering, scheduling, leave and timesheet compliance of reception employees in line with budget expectations ensuring reception is appropriately staffed at all times. Supervise and conduct regular training, mentoring, and participate in or conduct employee performance reviews. Communicate and enforce concerns with Human Resources
• Establish and maintain a work climate that effectively and positively motivates employees to perform to the best of their abilities
• Attends department head and other meetings as requested, providing reports, documents and information as necessary
• Informs management of any and all matters of importance related to the operation of the of the business
• Ensure high standards of property presentation, hygiene and cleanliness. Ensure economic use of fuel, light/power and stationery
• Assist with portering duties i.e.; guest request – bus transfers, cots, rollways, sofas etc. as required

Candidate Requirements:

• Previous experience in a similar role

Other Information:

• Access via sealed roads or daily buses and flights available.

How to Apply:
If you are ready to start your remote adventure and feel you are the right candidate for this role, we would love to hear from you – please forward your resume to jobs@mlkarecruitment.com.au
All applications are handled on a confidential basis.
Please also visit our website to browse our other fantastic opportunities.
Note, due to confidentiality on some roles, not all our positions are externally advertised.
Who We Are:
MLKA Hospitality Recruitment are industry leaders in remote, regional and outback hospitality employment Australia wide. Australian owned and operated since 2008.
Our roles offer an excellent opportunity for skilled hospitality staff to embark on an adventurous career, experiencing the REAL Australia.
We recruit for equal opportunity employers.
Specific details of our roles, salary and locations are provided during the interview process.
We recruit for the best hospitality employers in regional & remote Australia who can offer their employees a great work/life balance. Our service is 100% free for jobseekers.
Escape the high cost and stresses of city living with a fantastic live in role – accommodation packages are provided with all roles.