Front Office Supervisor & Guest Service Agents

The Four and a half Star Pagoda Resort & Spa overlooks Perth's beautiful Swan River, located just minutes from Perth CBD. The Pagoda offers a selection of Hotel Accommodation Rooms as well as one- and two-bedroom apartments all with spas and feature a variety of views over the river, parkland or the superbly landscaped pool side gardens.

We are currently recruiting for suitable candidates to join our busy Front Office Team. 

Full-time Guest Services Agents - Level 2 Award Rate plus penalties.

This role is responsible for all aspects of the front desk operations, encompassing the overall safety and security of all our guests and associates. Previous history working in a 4/5-star hotel or similar customer facing experience, display a strong sense of commitment to customer service, works well within a team and impeccable attention to detail.

Your attributes:

• Previous experience in Hotel Front Office
• Experience in using Hotel Property Management Systems - Preferably with OPERA Cloud. 
• Outstanding communication and interpersonal skills.
• Excellent grooming and presentation skills.
• A warm and friendly personality.
• Well-developed organisational skills complimented with a high level of attention to detail.
• Engaging, personable and friendly.
• Team oriented.
• Have a common-sense approach towards solving any guests’ issues or requests.
• Conduct your work with exceptional attention to detail.
• Able to accommodate 5 shifts work week over a 7-days roster.
• Confidence & ability to work autonomously and at times unsupervised.
• The ability to work within a diverse and fast paced role often managing multiple tasks.

Full-time Front Office Supervisor - Level 4 Award Rate plus penalties.

Your attributes:

• Previous experience in Hotel Front Office
• Experience in using Hotel Property Management Systems - Preferably with OPERA Cloud. 
• Previous experience within a 4/5-Star hospitality environment is required.
• Willingness to go "above and beyond" when assisting guests.
• Team-oriented and able to work under pressure.
• Excellent communication skills; both written and verbal.
• Be analytical and possess an eye for detail.
• Flexibility and availability to work mornings, evenings, nights, and weekends are essential.
• Confidence & ability to work autonomously and lead a shift.
• The ability to work within a diverse and fast paced role often managing multiple tasks.
• Assist both duty manager and Front office Manager run the front operations smoothly.
• Approved Manager highly regarded.

If you meet the above criteria and have the desire to join a dedicated Team, please submit your application with a cover letter and most recent resume.

Only short-listed candidates will be contacted.  Pagoda Resort & Spa reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.