AddressGO WHERE JOY IS IN THE JOURNEY
Discover a career fuelled by possibility at Travel + Leisure Co. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, apply to be our Surfers Paradise Front Office Team Leader & Reservations Agent today!
How You’ll Shine
As a Front Office Team Leader & Reservations Agent, you will be responsible for the day to day operation of the front desk, as well as managing guest reservation enquiries. This includes greeting and registering of owners and guests, providing information to local area attractions, completion of all department related paperwork, use all communication equipment including telephones, facsimiles and computers, schedule and coordinate Sales & Marketing including identifying target markets and maintain third party booking sites, occupancy and handle reservation requests. You will perform addition duties to assist the Front Office Manager & Reservations Manager.
How You’ll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Subsidised private health cover*
What You’ll Bring
To be successful in this role, you will be:
- Previous experience within a similar hotel position.
- Genuine passion for customer service and the local area.
- Excellent communicator with strong interpersonal skills.
- Enthusiastic, self-motivated and positive individual.
- Immaculate presentation and professional grooming standards.
- High levels of computer literacy.
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) & Siteminder advantageous.
- Have the ability to recognize and solve problems in the workplace.
- Ability to work a flexible schedule, including nights, weekends, public and school holidays.
Where You’ll Begin Your Journey
Our Surfers Paradise resort is located on the picturesque Gold Coast, a relaxing location to unwind, which is renowned for its beautiful coastline, serene canals and enjoyable local attractions. It is the ideal place for enjoying a laidback coastal vibe, endless sunshine and the Gold Coast’s variety of famous attractions.
