AddressCompany Description
Superloop is Australia's modern challenger telco and internet service provider that's unleashing the unlimited possibilities of the internet. Superloop is all about experience - we're not just a utility - with a promise to be super from the ground up. We're more tech than telco, and we deliver quality service across our consumer, business, and wholesale units.
Our can-do culture will excite and ignite our customers as we deploy game-changing solutions that solve customer pain points, backed by great customer service delivered by our highly enthused team of Superloopers, who are committed to making the internet experience super.
The Smart Communities Team are responsible for the delivery, management and support of the company's wholesale fibre-to-the-premises and wireless internet services. As Frontline Support, you'll provide first-level technical support to the end user and client as well as providing real time support to Smart Communities network customers.
What will you do?
- Diagnose and troubleshoot network connectivity issues across various operating systems and devices such as smartphones, tablets, computers, gaming consoles, smart home devices.
- Troubleshoot end user device applications affecting network access (firewall, security software, private MAC addressing).
- Identify and troubleshoot network faults from multiple vendors (Ruckus, Aruba, Cisco, Juniper, etc.) including access points, switches, servers
- Manage assigned and incoming support requests in-line with OLAs.
- Ensure timely response and resolution of all calls, emails and unresponsive nodes in line with SLAs.
- Maintain technical documentation.
Qualifications
The ideal candidate will have the following qualifications and/or experience:
- Strong experience in networking or IT related role.
- Srong customer service ethic and communication skills.
- Sound understanding of ethernet switching technologies.
- Sound understanding of wireless technologies, radio frequencies and coverage zones
- Desirable - knowledge of systems and user interfaces such as Solarwinds (Orion), Mikrotik server (Winbox, The Dude), PuTTY, mRemoteNG, Ruckus, HP Aruba Central, and switches (JunOS, Cisco, Dlink, Tplink, Allied Telesis).
- Desirable - Degree in IT, Computer Science or equivalent experience to the same leve
Additional Information
What can we do for you?
As we grow and evolve, we want you to as well.
We're easy-going. We pride ourselves on creating a fun, casual and relaxed environment. Ditch the corporate attire if you want to - embrace it if that's your thing! What matters most is that you're comfortable when you come to work.
We give back. Get free internet for your home and a free 4G mobile SIM plan just for being a Superlooper. Now that's a super work perk!
We're progressive. We understand that life exists outside of work which is why we provide flexible WFH options.
We win together. Everything is more fun when you're part of a team. And we have a pretty good one here at Superloop! We know that when we encourage every voice and act as a unified unit, we can achieve anything.
We welcome diversity. Graduate or fully fledged worker, we encourage and seek out diverse backgrounds and opinions because we know differences challenge us and help us grow.
