Gaming Attendant

Summary:

The Gaming Attendant is responsible for providing exceptional customer service and ensuring a positive gaming experience for patrons. This role requires a strong attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. The Gaming Attendant must adhere to all industry regulations and maintain a safe and enjoyable atmosphere for all guests.

Responsibilities:

• Greet and assist customers in a friendly and professional manner.
• Operate and maintain gaming machines, ensuring they are in proper working order.
• Explain game rules and procedures to customers, providing guidance as needed.
• Monitor gaming areas to ensure compliance with regulations and address any issues promptly.
• Handle cash transactions accurately and efficiently, including payouts and exchanges.
• Maintain a clean and organized gaming area, including restocking supplies as necessary.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and offering assistance.
• Collaborate with team members to ensure smooth operations and a positive customer experience.
• Stay updated on industry trends, new games, and regulations to provide accurate information to customers.
• Adhere to all safety protocols and procedures to maintain a secure environment for both customers and staff.

Qualifications:

• High school diploma or equivalent.
• Previous experience in customer service or a similar role is preferred.
• Strong interpersonal and communication skills.
• Ability to handle cash transactions accurately and efficiently.
• Excellent problem-solving and decision-making abilities.
• Knowledge of gaming regulations and procedures is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina to stand for extended periods and lift/move heavy objects if required.
• Professional and friendly demeanor with a customer-centric approach.
• Ability to work effectively both independently and as part of a team.