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Form of workSummaryAt Aristocrat our mission is simple, we create the world’s greatest gaming experience, every day! We offer a diverse range of products and services, including electronic gaming machines, social gaming and casino management systems. Our Anaxi Customer Experience Solutions (CXS) team delivers the world’s greatest content, transformational platforms and market leading services to our customers.
The CXS team offers customers a suite of tailored venue management solutions including technology platforms, patron engagement systems, analytics and business solutions as well as training and technical support. What You'll DoAs a Gaming Customer Success Consultant you will be part of our growing Managed Services team.
You will partner with our venues offering your gaming expertise along with operational support. This could include assisting our venues with BAU Management, data reconciliation, creating and executing promotional campaigns, running workshops and much more. You will also assist our venues with setting up, managing and supporting app content and conducting functional and technical product training using various delivery formats including instructor led and computer-based training for our digital products.
Some key responsibilities include:Assist venues in required outsourcing tasks including BAU management, reconciliation, reporting and promotional campaign management Assist with building up the Managed Services offering
Provide on-site and remote training and support to our customers
Scope and Setup our digital products
Assist customers in managing app content
Develop structured training courses and supporting documentation
Ensure any issues raised by customers are followed up and customer is kept informed of resolution timeframes
Work effectively with customers, product developers, customer support and sales to provide innovative and sound instructional solutions to ensure effective use of our products
Provide on-site support during the go-live phase of implementation projects and continued support thereafter
What We're Looking ForEpic customer service skillsA love for helping people and an appetite to learn
Knowledge of Casino and/or club operational procedures
Exceptional presentation and organisational skills, including the ability to write training and procedural documentation
Demonstrated ability to work collaboratively and across all areas of the organisation
Instructional aptitude coupled with and mixture of strong technical and interpersonal client facing skills
Proven application/technical training experience ideally within the gaming environment and in particular, cash-flow analysis and reconciliation procedures
Advanced knowledge of Microsoft Word, Excel, and Power point
Ability to travel to customer sites to deliver training
We work flexibly here at Aristocrat and have a hybrid work model. This role will require you to work on-site at customer venues from time to time as well as the ability to work from our head office in North Ryde or home. Company SummaryAbout Anaxi™ Anaxi is Aristocrat Leisure Limited’s (ASX:ALL) dedicated online Real Money Gaming and Customer Experience Solutions business.
Founded in 2022, Anaxi creates destinations where players can enjoy the excitement of online Real Money Gaming with confidence. Powered by the world’s greatest gaming content and the creativity of over 800 passionate people, Anaxi…
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