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SalaryAbout our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers.
About the Role
We have an exciting opportunity to join as Customer Success Consultant at LexisNexis reporting into Head of Customer Success.
As a consultant, you will deliver training to LexisNexis clients. These clients include corporate, law firms, barristers, and government departments. Your role will also involve identifying opportunities and building relationships with stakeholders. Additionally, you will be responsible for training customers under your responsibility.
This is a permanent full-time role based in Chatswood, Sydney with the possibility of combined home/office-based arrangements to have flexible work-life balance.
Responsibilities
Delivering a minimum of 34 training hours per month and maintain accurate records
Planning learning activities to cover the client base and minimize cancellations
Identifying opportunities for new sales to fulfill client needs
Enhancing clients' knowledge of our products and drive usage
Build effective relationships with individual users and key stakeholders
Defining client learning needs and plan and implement effective training solutions
Requirements
Possess relevant qualifications in Training, Knowledge Management, or Law
Experience in training delivery and customer relationship management.
Experience using training delivery platforms like eLearning
Experience in delivering training and managing customer relationships.
Experience in liaising with a range of management and staff levels, particularly with Sales departments.
Ability to identify opportunities whilst building strong relationships with customers and stakeholders.
Understanding of research solutions and principles of Boolean and free text search
Must be legally authorized to work in Australia
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Discounted Health plan rate and Optical Assistance
- Life assurance and income protection
- Option to buy additional Annual Leave days
- Employee Assistance Program
- Flexible working arrangements
- Birthday leave and 2 extra volunteering leaves each year
- Access to learning and development resources
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .
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