Gaming Services Hosts | The Star Sydney

The Gaming Services Host position reports directly to the Gaming Services Supervisor/Assistant Gaming Manager and is responsible for maintaining a high level of customer service through proactively engaging with our guests. This is a great opportunity to showcase your skills and take the next step in your career.
A few of your responsibilities

• Proactively approach, meet and greet guests across the gaming floor and private gaming areas introducing yourself and how you can assist them.
• Promote and provide feedback on all customer related service programs.
• Clearly demonstrate to customers and team members a commitment to service excellence through the effective implementation and delivery of the Star Qualities at all times.
• Develop and maintain relationships with customers to achieve established service standards and repeat business.
• Provide guidance and instructions to customers on game selection, rules, and gameplay.
• Ensure that gaming areas are consistently clean, organized, and well-maintained.
• Monitor gaming activities are compliance with our establishment's policies.
• Handle customer inquiries, complaints, and requests professionally and efficiently.
• Complete new membership signs up and membership reactivation.
• Inform customers about all leisure and entertainment options including (but not limited to) restaurants, menus and booking procedures, opening hours, VIP options, function/event details, shows and live entertainment schedules.
• Assist marketing department in all related activities including promotions, tournaments, draws and rewards program.

What are we looking for?

• Experience in a guest service-related field
• Excellent verbal and written communication skills
• Computer literacy essential
• Exposure to Hospitality or gaming environment is desirable
• RSA qualification mandatory for Level 5 Sovereign Room Duties

What can we offer you?

• FREE buffet meal with a new menu every day at our Employee Dining Room
• Uniform laundered and ready for you daily on property
• Free transport on Light Rail from Central to The Star
• $10/day parking available on property
• 30% staff discounts across our award-winning venues on all 3 of our properties
• Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships
• Generous Paid Leave for primary and secondary carers
• The Star is an Employer of Choice for Gender Diversity awarded by WGEA
• Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous
• Career development, training, and courses via The Star Academy - limitless career opportunities
• An organisation that values diversity, teamwork and being your best self

Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
About us
The Star Sydney is a well-known and established entertainment and resort destination! With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud! With a wide range of entertainment and service offerings, our guests are always coming back for more.
Our culture
At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognise the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.
The Star is a WGEA Employee of Citation for Gender Equality holder and is recognised with a Gold Award 2022 by the Australian Workplace Equality Index (AWEI) which evaluates LGBTQI+ inclusiveness in the workplace.
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Advertised: 04 Mar 2024 AUS Eastern Daylight Time
Applications close: 05 Apr 2024 AUS Eastern Daylight Time