Customer Service Representative

Job Title: Customer Service Representative

Location: Strathfield South Office, Game Farm

Reporting To: Customer Service Team Leader

Hours: Monday – Friday, 7am to 3pm

Game Farm is seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative. As the initial point of contact for our valued customers, you will play a crucial role in providing exceptional support to our Sales/Retail team. This is a full-time position based in our Strathfield South Office, offering the opportunity for career growth and development.

Key Responsibilities:

1. Customer Support: Work collaboratively within the Customer Service team to provide superior assistance to our Sales/Retail customers. Serve as a friendly and knowledgeable point of contact for customer inquiries and concerns.
2. Sales Liaison: Act as a liaison between customers and the Sales team, offering product knowledge, processing orders, and resolving any issues promptly and efficiently.
3. Reporting: Compile and maintain daily reports for Sales/Retail activities, ensuring accurate and timely data for decision-making purposes.
4. Order Processing: Process orders for Sales/Retail customers via email and phone, maintaining a high level of accuracy and attention to detail.
5. Customer Satisfaction: Strive for excellence in customer satisfaction and service improvement initiatives. Identify areas for enhancement and contribute to the implementation of solutions.
6. Relationship Building: Develop and nurture strong personal relationships with customers, fostering loyalty and trust in the Game Farm brand.

Core Values:

At Game Farm, we uphold the following core values in everything we do:

• Accountability: Take ownership of tasks and responsibilities, ensuring follow-through and commitment.
• Initiative and Urgency: Demonstrate proactive behavior and a sense of urgency in addressing customer needs and challenges.
• Reliability: Consistently deliver high-quality service and support, earning the trust and confidence of both customers and colleagues.
• Kindness: Approach interactions with empathy, respect, and kindness, fostering positive relationships and experiences.
• Authenticity: Be genuine and transparent in all communications and interactions, embodying the values and ethos of Game Farm.

Requirements:

1. Hold a current driver’s license (not essential)
2. Interest in Hospitality/Meat industry (not essential)
3. Proficiency with Microsoft Office Suite, including Outlook and Excel
4. Familiarity with ERP systems
5. Experience in answering phones and strong written communication skills
6. Excellent time management and organizational abilities
7. Ability to take initiative and problem-solve effectively

Note: Please be advised that there is a blackout period for leave during the month of December.

Join us at Game Farm and become an integral part of our dedicated team committed to delivering exceptional Customer Service and satisfaction. Apply now to embark on an exciting career journey with us!

To apply, please submit your resume and cover letter outlining your relevant experience and why you would be a great fit for this role to [contact email/website].

Game Farm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.