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Form of work
SalaryAbout us
Thomo's Betta Home Living has been servicing Central Queenslander's for the past 33 years. A trusted local destination retailing household electrical appliances and furniture, and a member of Australia's largest and fastest growing group of independent retailers. Our company is family owned and operated, where you will find a strong focus on our team culture and our continuous goals to offer an exceptional customer experience. The business is evolving into the next stage which requires a level of management to oversee and operate the business in addition to the owners. With a rich history in serving the local community, the business has grown and evolved significantly to the current offering of products, size and calibre of our team. We are proud to say that we are a great local business, offering stability in employment and striving to do the best for our customers.
Qualifications & experience
- Retail Sales Experience: Sufficient experience working in retail sales with a proven record of strong results and capabilities.
- Management Experience: Sufficient experience managing a business and team of staff with a proven record of successful management practice.
- Leadership: Strong leadership skills.
- Communication: Excellent communication skills.
- Education: Tertiary education focused on business is preferred but not essential.
Tasks & responsibilities
- Retail Management: You will oversee the store's day-to-day retail operations. This includes managing store layout, product displays, and ensuring a clean and welcoming environment for customers.
- Staff Management: You'll be responsible for hiring, training, and managing store staff. This includes scheduling, conducting performance reviews, and developing your team to meet store goals and objectives.
- Customer Experience Management: Enhancing the overall customer experience is crucial. This involves ensuring that the shopping experience is pleasant, easy, and fulfilling. You might need to implement strategies like loyalty programs or special events.
- Warehousing and Logistics: Overseeing warehousing and logistics is part of your role. This includes managing the storage of inventory, coordinating with logistics partners for deliveries, and ensuring efficient and accurate stock movement.
- Marketing and Promotions: Collaborating with the marketing team to develop and implement marketing strategies and promotional events to increase footfall and sales is part of your role.
- Compliance and Safety: Ensuring the store complies with all legal and safety regulations. This involves regular audits, staff training on safety practices, and ensuring a safe shopping environment for customers.
- Technology and Systems: Implementing and managing store-related technology and systems, such as point of sale (POS) systems, customer management software, and inventory management tools.
- Local Community Engagement: Engaging with the local community to build the store's reputation and customer base. This could involve participating in local events, sponsoring community activities, or charity work.
- Ordering and Inventory Management: You are responsible for managing inventory, which includes ordering products, maintaining optimal stock levels, and managing relationships with suppliers. You'll need to keep a close eye on inventory trends and customer demands.
- Customer Service: Providing exceptional customer service is key. You'll handle customer inquiries, resolve complaints, and ensure your team is trained to provide high-quality service. Building and maintaining customer relationships is a vital part of this role.
- Warranty and After-Sales Service: Managing the warranty process for products sold is essential. You'll need to ensure customers receive prompt service for any warranty claims and that their issues are resolved satisfactorily.
Benefits
- Family Business: Work for a family operated business that supports team members with flexibility and understanding.
- No Sunday Trade: The business operates 6 days a week for 47 weeks of the year. The only Sunday's traded are during the Christmas retail period.
- Staff Purchase: The business has a rewarding staff purchase program.
- EAP: The business has an employee assistance program to support team members.
