AddressBlue Iris Support Services: Leading the Way in Disability Support
At Blue Iris Support Services, we're at the forefront of providing individual-focused care that stands out in the disability support landscape. Our mission is to deliver top-notch, holistic care, empowering individuals to steer their own lives with confidence and dignity.
Our approach is about partnership. We work hand in hand with our clients to truly understand their unique needs, crafting avenues for them to reach their aspirations.
If you're driven by a genuine desire to create positive change and shape a brighter, more inclusive future, this role is for you!
ABOUT THE ROLE:
Located in our Ipswich or Morayfield office this role offers a unique vantage point into Disability Support Management. As Blue Iris grows, so will your opportunities to influence change.
Key responsibilities include:
• Overseeing all caseloads of the team, including Team Leaders
• The General Manager will carry a small specialist Support Coordination case load with a 50% billable KPI.
• Supervision with Team Leaders (monthly)
• Allocation of new referrals and monitoring
• Hiring and termination of staff. Interview process and onboarding.
• Performance management if/when needed.
• Review of KPI’s and regular reviews to ensure staff are meeting them.
• Running monthly team meetings
• Arranging quarterly PD days
• Conflict resolution- within the team, with stakeholders or clients
• Reviewing sector changes, monitoring trends, and looking at future proofing options
• Manage complaints (internal or external).
• Review training requirements within the team.
• Build relationships within the sector, exploring new avenues/options for the team.
• Monitoring of overall income/budgets and ensuring staff renumeration reflects output.
• Oversee onboarding of new staff.
• Review of risks and incidents.
• Develop new policies and procedures.
• Support the organisation through audit, ensuring the team meets audit requirements.
• Ensure the team is compliant with NDIS regulations, monitor any changes.
ABOUT YOU:
We're searching for a dynamic individual who possesses both experience and an unwavering dedication to service:
• Strong alignment with our ethos and a genuine commitment to your role.
• A passion to lead and drive meaningful change.
• Superior time-management capabilities.
• The agility to adapt to evolving situations.
• Previous experience with disabled individuals; expertise in complex mental health is an advantage.
• Bachelor in Business or related field
• An eye for detail and a commitment to confidentiality.
• Excellent interpersonal, written, and verbal communication skills.
• Initiative and the ability to work both autonomously and as part of a team.
• An Open Queensland Driver’s Licence.
• Eligibility for:
• Current Paid Working with Children Check (Blue Card).
• Current Paid NDIS Workers Screening Card (Yellow Card).
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WHAT'S IN IT FOR YOU:
• Ability to work and commute between our Ipswich and Morayfield offices
• Stable career prospects where you're truly valued.
• A state-of-the-art, air-conditioned office space within the Health Hub at Morayfield.
• Access to company vehicles during work hours.
• A supportive team fostering your growth.
• Opportunities for personal development and allowances.
• A role in a reputable, highly regarded organisation with a nurturing environment.
• Our Employee Assistance Program (EAP).
APPLICATION PROCESS:
Send in your CV along with a compelling cover letter detailing your suitability for this role. Please note: Applications without cover letters will not be considered.
Blue Iris Support Services is proud to be an Equal Opportunity Employer. We warmly welcome applicants from Indigenous backgrounds and those from culturally and linguistically diverse (CALD) communities. We pay our respects to all Aboriginal and Torres Strait Islander peoples, past and present.
