AddressDue to staff promotions and new roles we require a dynamic smart organized hotel General Manager GM for Ramada Hervey Bay, a regional coastal Queensland tourism destination - a major brand name hotel and resort – needs to be a mature energetic experienced self driven person with a ‘self start can-do’ attitude – prepared to be somewhat ‘hard headed’ to drive through to get results. Must be experienced and focused on sales and marketing of accommodation and restaurant as well as operations and be able to clearly delegate to get results. Must be vital, energetic and motivated. Must be able to clearly establish expectations with staff and all stakeholders.
The destination resort and leading corporate hotel in Hervey Bay has a number of new and exciting proposed programs to drive occupancy and rate so our new executive GM needs to have vision as well as ability to implement. These innovative ideas and programs will be outlined in the interview process.
Key elements include organized and timely on all projects and tasks and schedules and has a passion to ensure business and communications run smoothly. The position requires the ability to plan, implement, and carry through the prescribed steps of overseeing marketing, operations accounting and administration. Methodical and meticulous attention to detail required.
KEY GENERAL ROLES INCLUDE
- establishing clear mandate on marketing and operations with implementation skills and drive - both for accommodation and the restaurant
- clearly seek to understand and report on all cost benefits of actions
- task management in conjunction with the team and stakeholders
- optimisation of time management by organizing clear schedules and undertakings
- efficiently co-ordinate and communicate with those inside office as well as consultants, partners and contractors outside office
- co-ordinate and communicate with key people
- follow thru with all stakeholders on deadlines and communicate those deadlines
- working with all wholesalers and travel
- key customer and staff management
- restaurant management oversee
- cost and income analysis savvy
- need to be prepared to clearly report and account for actions
POSITION SUMMARY
General manager and prime on site motivator of apartment hotel currently under 100 rooms (studios and suites) (but to expanded to 170 rooms with the construction of Ramada SkyHotel Stage 2 - www,skyhotel.com.au) plus Ramaa Encore Whalecove of another 30 holiday apartments. Intend specialised programs incorporating Smokey Joes Cafe Bar and Grill as well as traditional business and tourism market. Need to drive all aspects of occupancy, rate and customer satisfaction.
POSITION ACCOUNTABILITIES AND SPECIFIC DUTIES INCLUDES:
- All hotel and operations expected of a senior GM with a clear focus on results
- Ability to clearly forward plan financial forecast and budgets - clear cash flow planning
- Oversee the administrator who has full accounts role, BAS, general ledger management, etc through to liaison with external auditors and accountants
- Provide client services to new and existing clients via email, phone and face to face methods
- Development and deployment of systems and processes for day to day operations
- Co-ordinate and manage the day to day administration of the business
- Oversee the development of the client and prospect database for accurate and efficient campaigns
- Assist with marketing activities
- Support management team in all areas
- Drive marketing outcomes
- Work with the principals on Stage 2 Ramada SkyHotel
POSITION COMPLEXITY:
- Ability to establish priorities, multi-task, manage deadlines and pre-plan additional resources
- Ability to be able to create and follow through clear staff expectations and performance
- Organizing and planning multiple activities, at different stages of progress, at one time
- Resolving unexpected problems
- Using initiative to manage peak times and situations
- Clear computer skills and time management systems
DECISION AND JUDGMENTS:
- Prioritising workload
- Systems and process development and implementation
In summary – In addition to the general role of GM - Planning and organizing – Initiative - Oral communications - Written communications – Flexibility - Problem analysis – Sensitivity – Impact – Decisiveness
Salary will be negotiated dependent upon experience and ultimately very rewarding bonuses once ability to get the job done has been proved up. When sending in your resume please advise salary expectations and what your skills can bring to the organization and director Tim Wright. Also advise possible start dates.
Those that already hold a Restricted Letting Agents License will be a positive but not essential. Those that do not hold such must be prepared to obtain that license expeditiously.
Please do not hesitate to call Tim on 0418 700 *** to discuss the position if you so wish.
