General Manager - Employment Services

About the role
Reporting to the Managing Director’s nominated delegate, this role plays an integral part in the proactive planning, organisation and delivery of the Disability and Employment Services – Workforce Australia (D&ES) Service Stream. You will enjoy taking accountability for personal and professional growth across Key Result Areas (KRAs), not limited to:

• Maximising in-person staff, management and executive connections;
• Motivating and inspiring staff retention and professional development;
• Exceeding Continuous Improvement Plan (CIP), QA, Risk and Financial Targets;
• Developing Organisational Development capacity of the D&ES Leadership Group; and
• Growing FSA’s multi-disciplinary presence in Regions and States of Australia.

Benefits and perks

• Making a difference to the therapeutic wellbeing of staff and community participants;
• Remuneration negotiable based on qualifications, skills, experience and value-add;
• Professional, community-focused and person-centered team culture;
• Quarterly Community Support Framework (CSF) 360-degree appraisals;
• Annual Training Needs Analysis and Training, Learning and Development Plan;
• Continuing Professional Development (CPD) and AICD contribution;
• Charity Salary Packaging A$15,900 tax free;
• Access to your provider of choice external supervision de-briefing and Employee Assistance Program(EAP);
• Paid Annual Family Days at Easter, Christmas and 0.5 days following each care News Quarterly All-Staff FSA Update; and
• Relocation assistance will be considered for interstate candidates.

Essential Criteria - Qualifi cations, Skills, Experience and Value-Add

1. Lived values aligned to ours – Compassion, Accountability, Respect, Empowerment (CARE) with Integrityand Positivity. Supportive of a values-based culture, operating environment and workplace diversity;
2. Graduate degree in business, social work, psychology and/or human resource management preferred, with equivalent management experience considered;
3. Minimum (10) years direct experience in Employment Services including leadership roles with exposure to community development. Able to show evidence of delivering outstanding Employee Satisfaction (ESAT) and cultural environments with minimal attrition, industrial and workplace relations escalation;
4. An advanced knowledge of Disability and Employment Services, particularly Workforce Australia, and/or equivalent services including accurate forecasting, financial reporting and analysis and the consistent achievement of growth budgets;
5. Demonstrated experience in hiring, HR management, benefits administration, performance management, communications, employment law, remuneration and nominations planning (Past evidence of leading effectiveness in change management);
6. Deep experience in delivering performance management results, KPIs, strategic plans, with past examples of Monitoring and Evaluation (M&E) and reporting improvements;
7. Advanced Innovation skills not limited to Microsoft Office Suite / Office 365, Project Management, Visio and HRM systems, show examples;
8. Excellent prioritisation, time and project management ability with a strong psychological resilience, capacity and calmness when operating in dynamic care environments;
9. Ability to drive leadership to coordinate and promote a multi-disciplined therapeutic practice environmentwith high Standards of Care, Quality Assurance and Risk Management;
10. Outstanding emotional intelligence, communication and interpersonal skills to aid staff and management capacity building in challenging growth operating environments; and
11. Working with Children Check compliance, AFP clearance and a current unrestricted driver's licence with lots of sites to regularly cover.

About Our Community Services Charity – Family Services Australia (FSA) www.familyservices.org.au

FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstratingvalues of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within to prioritise self-love, self-care and balance.

Join a dynamic Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian FinancialReview (AFR) Most Innovative Companies – NFP, Government and Education sectors.

FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently at 92.8% across ourservice streams.

Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 156,000 OoS (2024).

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways thatholistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected.

If you are committed to achieving this exciting life and career opportunity in joining our family at work, please forward a current resume, cover letter and address the selection criteria.

As a charitable organisation we celebrate our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity. Aboriginal and Torres Strait Islander people and people from a diversecultural background are encouraged to apply.

Applications close COB Sunday 26 May 2024.

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only fi nalpreferred candidates will be contacted for next steps in our recruitment process.