General Manager

• Epping Location
• Competitive Salary
• Must be an Australian Citizen or Permanent Resident

Position:General Manager.
 
Reports To: Managing Director.
 
Direct Reports: All staff; 7 direct reports with 30 to 40 people within the company.
 
About the Company:
 
The company is a customer-centric retail business that is passionate about providing a broad range of affordable and high-quality woodworking products to enthusiasts and professionals alike. With two retail stores in Melbourne and Perth as well as an industry-leading online presence we use a mix of online marketing and traditional customer service to deliver the best possible experience to ensure repeat business.
 
Role Overview:
 
As the General Manager, you will play a pivotal role in leading the company towards its vision by embodying and executing its core values. Reporting directly to the Managing Director, you will oversee all aspects of the company's operations in Australia, driving excellence in customer experience, operational efficiency, sales, and profitability. Your leadership will be instrumental in fostering a positive and high-performing work environment while ensuring the continuous improvement of internal processes and systems.
 
Key Responsibilities:
 

Leadership and Vision:

• Lead by example, championing the company's values to realise its vision and objectives.
• Provide strategic direction and guidance to all staff, fostering a culture of excellence and accountability.
• Mentor and coach direct reports to enable their professional growth and success. 

Operational Management:

• Oversee day-to-day operations, ensuring seamless execution of business activities.
• Enhance retail experiences and warehouse operations to optimise customer satisfaction and operational efficiency.
• Drive improvements in warehouse and stock management processes to maximise productivity and minimise costs.

Sales and Marketing:

• Develop and implement strategic marketing initiatives to achieve sales targets and enhance market presence.
• Collaborate with the Managing Director to establish sales and profit targets, managing gross margin and expenses effectively.

Supplier and Customer Relationships:

• Cultivate strong relationships with suppliers and stakeholders, negotiating favourable terms and fostering collaboration.
• Strengthen customer relationships across retail, trade, and wholesale channels, ensuring exceptional service and satisfaction.

Financial Management:

• Manage financial operations, including budgeting, forecasting, and cash-flow management in collaboration with internal finance/accounting teams.
• Monitor and analyse financial performance, identifying opportunities for cost optimisation and revenue growth.

Staffing and Development:

• Oversee recruitment, performance management, and staffing levels to ensure the right talent is in place to support business objectives.
• Develop and maintain internal processes and systems to enhance employee satisfaction, productivity, and efficiency.

Health & Safety:

• Uphold health and safety standards, implementing policies and procedures to create a safe working environment for all employees. 

IT Systems Management:

• Manage IT systems to support operational needs, ensuring reliability, security, and efficiency.

 
Qualifications and Experience:

• Bachelor’s degree in business administration, Management, or related field (preferred).
• Proven experience in a senior management role, with demonstrated success in leading operational and strategic initiatives.
• Strong understanding of retail operations, sales, marketing, and financial management.
• Excellent leadership and communication skills, with the ability to inspire and motivate teams.
• Sound decision-making abilities, with a strategic mindset and problem-solving orientation.
• Knowledge of the Retail or hardware sector (desirable but not essential).