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Form of workAbout the business and the role
Vivid Property Services is the commercial cleaning specialist that Australian facility managers and procurement managers trust to meet their cleanliness and hygiene standards.
Due to business growth, we are seeking an experienced and dynamic General Manager to oversee our shopping centres in Brisbane, Queensland and join a growing and innovative company to expand and further develop their career.
The successful candidate will provide strong leadership and management for all direct reports in line with Vivid processes and procedures and company policy. They will take ownership and responsibility in coordinating seamless shared services across the end-to-end service model, report on insights and ensure consumable and equipment spend for each month meets targets. They will also work closely with the Contract Manager ensuring engagement with clients and contractual requirements are met and with the Transition Team taking overall responsibility for new business through the end-to-end process.
This opportunity is suitable for an energetic, highly focused professional with a “can-do” attitude, customer service focus and a high level of initiative.
Skills:
- Leadership and emotional intelligence skill set
- Demonstrated ability to develop and manage high performance teams
- Self-starter, able to monitor own work standards and manage multiple tasks
- Effective communicator with good interpersonal skills
- Highly organised with eye for detail
- Systems and process oriented
- Can operate under pressure and to deadlines
Responsibilities:
- Accept full P&L accountability for financial management across the portfolio including the need to meet financial targets and stretch targets in accordance with detailed budgets. This role will have the delegations of authority and empowerment to meet financial and other corporate targets.
- Ensure sound management across all aspects of the portfolio including transparent decision making, record keeping, legal compliance, IMS conformance and adherence to contractual obligations.
- Ensure that all workers representing Vivid are trained, competent and adequately supervised.
- Ensure that all Vivid systems are used and maintained according to Vivid standards, in particular; performance management, rostering, payroll, general cleaning, periodical, ad hoc works, consumables and CleanTrak across the group.
- Collaborate with shared services to ensure a seamless end to end service model is in place at all times.
- Develop a One -Team culture across the group, building focus, brilliance at the basics, operational excellence and continuous improvement, without creating organizational siloes.
- Take overall responsibility for the end-to-end Transition of new business within the group in collaboration with the Transition team and other stakeholders.
- Act as a role model and provide support with the implementation of HSEQ related programs to enforce a positive HSEQ culture and encourage others to do the same.
- Understand, comply with, and remain up to date with Vivid HSEQ Policies and Procedures, including statutory obligations.
Qualifications:
- Demonstrated financial knowledge of P&L and budgets
- Commercial and contracts knowledge and experience
- Demonstrated skill in developing and executing Operation Plans
- Knowledge of cleaning services, pricing and labour models
- Large retail and shopping centre experience highly desirable
- High level numerical and analytical skills. Advanced Excel skill.
- Relevant experience in cleaning industry or other B2B services industry
- Capable of documenting procedures and training system users (internal and external)
- Experience in the management and development of large teams
- Experience in the management of contractors
- Understanding of HSEQ systems and requirements (preferred)
