General Manager Wellness And Spa - Elysia Brand And Operations

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Elysia Wellness Retreat is part of the Minor Hotel Group. Elysia Wellness Retreat offers a transformative escape from the chaos of everyday life, nestled in the serene landscape of the Hunter Valley. From yoga and meditation to spa treatments and nutritious cuisine, we empower individuals to rejuvenate their mind, body and spirit. As a team, we foster a culture of care and compassion, valuing each members contribution and providing opportunities for personal and professional growth. Join us in creating a world where wellness is not just a luxury, but a way of life.

Job Description

We currently have an unprecedented opportunity for an experienced and dynamic professional to join Elysia Wellness Retreat as our General Manager Wellness and Spa - Elysia Brand and Operations.

This newly established position will see you actively leading Elysia Wellness Retreat through its repositioning, collaborating closely with both property and corporate teams. This role will see you embodying the rejuvenated Elysia Brand and ensuring alignment with our strategic framework, operating philosophy and program execution onsite.  

Key Responsibilities Include:

• Partner with the Brand and marketing team to develop the ideal brand positioning, including determining ideal target segments
• Oversee the overall delivery and success of the property, whilst leading the onsite team and working cohesively with all corporate functions
• Construction and execution of all programming aligned to the updated brand positioning in market and guest profiles
• Work closely with Brand and operational excellence to define updated brand standards and guest experience essentials, whilst ensuring strict implementation and adherence onsite to drive NPS and guest satisfaction
• Re-develop the current Food & Beverage offering and deliver the opening of the Elysia restaurant to the public and extended use to all Elysia patrons
• Work in conjunction with the commercial teams (brand & marketing, digital, sales and revenue) to develop annual action plans
• Implement and drive strategies for upselling & sundry sales across all departments i.e. retail sales, room upsells
• Investigate & introduce new high profit market segments to the property

Qualifications

To be successful in this role you will require the following skills, experience and qualifications:

• A tertiary qualification in Business or a related field
• Minimum 5 years of experience in a similar position, with a proven track record of success in developing and growing wellness programs
• Strong financial acumen, with experience managing the financial performance of a wellness program or property programs
• Demonstrated change management understanding, with the ability to provide solid change support and advice within agreed timeframes, whilst supporting employees to adopt and embed change
• Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team
• Strong communication skills, with the ability to build professional relationships with internal and external stakeholders
• Excellent analytical and problem-solving skills

Additional Information

Join our positive and vibrant team and be rewarded with these team benefits: 

• Competitive remuneration package, which is negotiable based on experience
• Up to 3 months free onsite accommodation
• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  
• Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership *eligibility does apply.
• NIB Insurance discounts  
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
• Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand. 

All applications will be treated with the strictest of confidence.