General Manager- Yha Hobart Central

YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes. 

We are proudly part of the global organisation Hostelling International – a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park. 
 
Our Values: 
Our values are at the heart of our organisation and the foundation of our culture.  They are our compass, guiding our decisions and actions.

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

YHA Hobart Central is a popular property that caters to travellers from all over the world seeking comfort, convenience, and a sense of community. We provide a unique and friendly atmosphere for travellers to relax, connect, and experience Tasmania.

YHA Australia is seeking a dynamic and experienced General Manager to oversee the day-to-day operations of YHA Hobart Central and take the lead as we re- launch the neighbouring pub. This unique role presents an exciting opportunity for an individual with a passion for tourism, hospitality, and leadership. The General Manager will be responsible for creating exceptional guest experiences, managing a diverse team, and utilising high level financial acumen to drive the success of the business.

Key Aspects of the Role:

Leadership: Provide visionary leadership to the entire team, fostering a culture of excellence, teamwork, and guest satisfaction.
Team Member Development: Build a food & beverage team whilst overseeing the existing accommodation team; Recruit, train, and mentor team members, promoting their growth and professional development.
Guest Experience: Ensure positive and life changing traveller experiences by maintaining the highest standards of cleanliness, safety, local experience opportunities, and exceptional service to diverse segments.
Food and Beverage Development: In collaboration with the National Food and Beverage Manager, re-launch a successful pub operation; strategy and financial planning, development of policies and procedures, compliance, procurement, sales and promotions strategies, customer experience.
Business and Budget Management: Creating a business plan and annual budget; ensuring consistent, efficient, and comprehensive cost control, revenue management, and financial reporting.
Quality Control and Compliance: Maintain national quality standards and ensure that all operations comply with local, state, and Australian laws and regulations.
Marketing, Partnership, and Promotion: Collaborate with the commercial team to implement marketing strategies to attract and retain guests and increase spend; including social media management, and partnerships with local tour operators and other purpose- driven businesses.

The ideal candidate will have:

• Proven experience in hotel management.
• Prior experience in pub or bar management is essential.
• Exceptional leadership and team-building skills.
• Strong financial acumen and budget management experience.
• Excellent communication and customer service skills.
• Strong problem-solving and decision-making abilities.
• Knowledge of local market trends and competition.

What’s in it for you?

• Competitive salary
• Professional learning and development opportunities
• Health and Wellbeing, including and Employee Assistance Program
• Supportive and collaborative work environment
• Opportunity to travel to other YHA properties for training and leadership events.
• Social events to the snowy mountains and other locations for team building
• Access to benefits and discounts as part of YHA’s national network.

Our Culture
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.

• Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
• Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
• Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
• Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
• Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA.

If you are ready to take on the challenge of managing this vibrant property, are excited by opportunity to lead a dynamic team, and have a passion for delivering exceptional guest experiences, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate.
 
A National Criminal History Check is mandatory step in the recruitment process.  
We encourage Aboriginal and Torres Strait Islander people to apply.