18 month Government opportunities are available with our Federal Government client; City and Regional locations in WA:Joondalup
Butler
Kalgoorlie
Armadale
Busselton
Broome
Albany
South Hedland
Karratha
KununurraResponsibilities of the role:
- Providing counter/reception support for the local office including Client enquiries in the self-help kiosks and online system.
- Resolving customer enquiries, providing information and/or referring customers to appropriate Government or community services.
- Managing the shared team inbox, appointments and telephone enquiries.
- Coordinating appointments for the Client.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the system.