Grounds & Maintenance Officer

About the LocationWelcome to BIG4 Ingenia Holidays Inverloch. You’ll find us located on Anderson Inlet, close to nearby natural attractions of Phillip Island and Wilson’s Promontory, a short 90 minutes’ drive from Melbourne’s CBD.About the RoleThe Grounds & Maintenance Officer/Caretaker is responsible for the provision of services to residents and guests outside of ordinary business hours, overnight and on weekends when minimal staff are rostered on.Shifts will operate on a rotating roster with weekend work and overnight stays on rotation.This is a Full-Time position.Key AccountabilitiesAssist guests with all questions and reasonable requests.Greet, register, and assign rooms to guests.Make and confirm reservations.Contact housekeeping or maintenance when residents/guests report problems.Advise housekeeping staff when rooms have been vacated.Use of computer programmes to maintain databases in relation to guests and residents. Attend to matters outside of office including but not limited to noise complaints, supplying linen, washing tokens, change for games room, replacing light bulbs/heaters/kettles, electricity faults/safety switches and key to BBQ.Cleaning of cabins as required.Cleaning of tourist amenities including campers, kitchen, laundry, pool, and BBQs (if applicable).Locking up of cabins, common areas and gates once vacated.Attend to pool area after hours (if applicable).Carry out routine walk around and perimeter checks.Conduct grounds and maintenance duties when directed by Park or Community Manager.Take responsibility for the night phone when on call and not rostered on, acting as the first point of contact when the office is closed.Perform overnight stays to provide prompt check in assistance to guests outside of ordinary business operating hours.About YouCurrent First Aid Certificate National Police check Fire and Emergency Evacuation AccreditationStrong computer literacy skillsPlanning and organisational abilitiesConfident in decision making and able to work with minimal supervision.Excellent written and verbal communication skills.Excellent customer service skills.Articulate and well spoken.Proactive team player.Well organised and time conscious.Confident and proficient at dealing with people. BenefitsSecurity of working for an ASX listed organisationVaried and unique roleChallenging and rewarding career