AddressWho we are
Since 1912, AAT Kings Group (AAT Kings, Inspiring Journeys, SEIT Outback Australia and Down Under Tours) has grown to Australia and New Zealand’s leading group touring company, delivering over 100 exceptional Guided Holidays, Short Breaks and Day Tour experiences across all corners of these magnificent destinations.
We are part of The Travel Corporation (TTC) where the philosophy is to create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value. At AAT Kings Group and our global family-owned parent company, The Travel Corporation (TTC), we believe in pushing boundaries to provide remarkable experiences.
The Role
We are seeking a suitable candidate for a diverse, hybrid role based in Melbourne covering field sales, growth and account management for our Victoria and Tasmanian Sales Territory, and to manage, facilitate and grow our Groups Allotment portfolio. The initial split of the roles will be roughly 70/30 in Group Allotments favour, however this will vary and need to managed accordingly.
Reporting to the General Manager of Sales and Revenue, the focus of this role is to maximise the sales potential within the designated territory by cultivating strong relationships with existing customers, driving brand awareness, and identifying new customer prospects.
Your responsibilities as the Sales Manager Victoria & Tasmania will include but are not limited to;
- Develop and implement sales plans with key accounts using a customised approach to address their specific needs.
- Strengthen relationships and achieve growth with key accounts through regular contact and informative productivity and progress updates; offer assistance to help achieve their goals.
- Provide robust training opportunities for agents through weekly trainings, client presentations, product information sessions and ongoing website and e-commerce strategies.
- Ensure that marketing collateral is utilised to its fullest potential and effectively manage brochure supply and regional distribution.
- Identify and develop new business opportunities and evaluate ROI of potential trade and consumer shows/events and participate where beneficial.
- Attend trade shows, conferences, travel expos, training opportunities and industry events as required.
- Maintain accurate records of sales activities in CRM; record trainings, appointments, tasks, customer feedback and other sales activities. Utilise CRM reports to provide useful information to agents during every call and in regular e-mail communication.
- Manage Sales Manager Budget in the most cost-effective way adhering to established policies.
Your responsibilities as the Group Allocation Manager will include but are not limited to;
- Work in conjunction with the global sales teams (with an initial focus on Australia and New Zealand) to identify, book and materialise Scheduled Groups opportunities.
- Ensure, with senior leadership, that our Group Allocation offering is appropriate for market and business needs.
- Take ownership of Group Allocation marketing collateral to ensure it accurately portraits our overall offering and assists to sell Group Allocations.
- Conduct regular market intelligence to ensure our Group Allocation offering is competitive.
- Reply to enquiries on Seat in Coach Group, including the provision of timely and accurate quotes where required.
- Ensure a high level of service, communication, and quick turnaround with quotes to convert to sales.
- Assist Sales Managers to host webinars with agents to promote and sell Group Allocations.
- Prospect ‘Direct’ Group Allocation Opportunities through Clubs, Retirement Villages, Probus and the like.
- Prepare accurate invoices for accounting and payment purposes and monitor payment against invoice payment dates.
- Ensure follow-up actions and deadlines are adhered to.
- Develop and maintain strong relationships with agents and suppliers.
- Adhere to departmental guidelines in relation to customer service standards.
- Completion of all associated administration work.
- Register all revenue generating activity in Salesforce in an accurate, consistent, and timely manner.
- Report sales activities and issues on a weekly and monthly basis to the General Manager of Sales and Revenue.
- Work towards & achieve set targets and KPI’s
About you:
We are looking for an experienced and polished sales professional who consistently delivers results. The ideal candidate will have:
- Demonstrated proven experience in a sales driven role with the results to match.
- Understanding of strategy and implementation of sales and marketing plans.
- Adaptable communication and work style to meet changing needs of stakeholders.
- Continuous process improvement through feedback and detailed analysis.
- Strong administrative/analytical and organizational skills, having the ability to control intense workloads with ever changing priorities.
- A strong customer service ethic
- Attention to detail.
- The ability to work effectively in teams as well as independently and communicate at all levels within the organisation.
- An ability to construct, book, execute complex travel itineraries.
- Previous experience in the Travel and Tourism industry.
Benefits:
- Generous domestic and international travel discounts for you, your family and friends!
- Career development and growth opportunities with supported training and development to grow your skillset.
- Flexible work options available with some interstate travel to maintain and source new group business.
- 2 team engagement days per year to share quality time with your team.
- 2 days paid leave per year for volunteer opportunities of your choice.
- 12 weeks paid parental leave for eligible employees.
- Access to retail discounts and Employee Assistance Program.
- Great working culture working with people who are passionate about travel.
