Group Manager Retirement Living & Housing

There to care. Here for good. An exciting opportunity exists to join our team as a Group Manager Retirement Living & Housing. Here at Helping Hand we’ve been a leading provider of aged care in communities across South Australia since 1953. That’s a long journey, and we’re proud of our stability and strength. Now, we’re on a mission to continue to grow and improve our services and impact, hand in hand with our fantastic team. A brighter future with Helping Hand, for older people and for you. Based in North Adelaide, as our invaluable Group Manager Retirement Living & Housing, you will be responsible for the successful overall management, resident engagement, sales and customer service of Helping Hand’s Retirement Living & Housing Services. You will enable the delivery of exceptional customer service to Helping Hand’s various Retirement Villages and its residents, support the organisations staff housing initiatives and support growth in a range of Housing support services. You’ll also make an impact by: Regularly communicating with Helping Hand residents and tenants on relevant issues to ensure their needs are being met and/or exceeded including holding routine information meetings, and other engagement activities and events Investigating areas for improvement in the area of customer service, identifying and implementing appropriate new services to enhance service provision for the residents Identifying opportunities for collaboration with other services and programs within Helping Hand and across Aged Care, Retirement Living, Housing and Health sectors Managing the day-to-day maintenance and preventative maintenance of the Retirement Living & Housing Portfolio in conjunction with the Property & Maintenance Manager What you’ll bring To succeed in this role, you will have: Significant experience in Aged Care or associated industries Extensive experience in assisting clients to navigate the Aged Care system to ensure they receive the best possible service that they desire Demonstrated leadership experience with the ability mentor, motivate and develop staff and create an inspiring team environment and customer focused culture Demonstrated experience in engaging and partnering with customers and external networks to promote and partner with for service delivery A working knowledge of Aged Care legislation including the Aged Care Standards, the My Aged Care system and contemporary models of aged care Knowledge of community networks, resources and proven skill in utilising these for service development Proven public speaking skills and the ability to engage with and talk to all sectors of the community High level written and verbal communication skills as well as proven strengths in negotiation, collaboration, networking, report writing, lateral thinking and problem solving Advanced computer skills, with the ability to use and learn multiple platforms and systems WH&S knowledge and skills suitable for the position A current and valid Drivers License A valid NDIS Worker Screening clearance or be willing to obtain one Why Helping Hand? Here at Helping Hand we truly care about how you are. Here are some of the things we hope you’ll love about working with us: We are who you areAt Helping Hand, you’ll find real support from teammates and managers who share your values and strengths. We are where you areHelping Hand operates in over 20 communities across South Australia, where we were born and where our roots will always be. We care how you areBe part of a kind, friendly team that genuinely cares about you and your wellbeing. to feel as secure as you can. So, we’re proud that our people say they value the stability that comes with working for a well-established, growing organisation like us. You’ll also enjoy a range of other benefits: Be part of a warm, friendly team that genuinely cares about you and your wellbeing Maximise your take-home pay by salary packaging up to $15,899 each year Enjoy an additional $2,650 tax free per year with our Meal and Entertainment Card Prioritise your health and wellbeing with discounted private health insurance, plus our Employee Assistance Program Get active with our Fitness Passport Program and enjoy discounted gym memberships for you and your family Access to an Employee Assistance Program (EAP) Are you ready to lend a helping hand? Join us at Helping Hand and help shape your future and ours. We will be reviewing applications as they are submitted, and conducting interviews accordingly. Apply online today, or to find out more please contact James Bardsley on 0411 695 382. Current Helping Hand employees must notify their manager of their intent to apply. All applicants must have the right to work in Australia and hold relevant checks or be willing to obtain them. Successful candidates will be required to attend an induction session before commencing work. Helping Hand welcomes and respects the diversity our clients, staff and volunteers bring. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are included and respected. Helping Hand strongly recommends that all employees receive COVID-19 and flu vaccinations, as we work in a high-risk setting and are in contact with vulnerable people.