Grower Relationship Officer - Mackay And Plane Creek

Rare role for an agri-business client-facing professional experienced in key account and customer service, adding value, and supporting cane growers

Queensland Sugar Limited (QSL) is Australia's largest and most experienced provider of raw sugar marketing and logistics services.
Owned by the industry they serve and committed to creating a world-leading Queensland sugarcane industry which not only contributes significantly to Queensland’s state economy but underpins flourishing regional communities.

QSL has a strong safety culture, and our people take pride in our values, diverse work opportunities, and inclusive culture. QSL’s customers and partners value our reliability and innovation, which drives QSL’s passion to deliver on customer needs and exceed expectations. Equally, QSL is committed to being a sustainable partner for the sugar industry at a grassroots level, supporting local communities and stakeholders, and actively managing our operating environment.


The role of Grower Relationship Officer is part of a dynamic growing team that actively promotes QSL’s sugar pricing and marketing offering. This role has a strong client management focus, with ongoing responsibilities to build enduring, trusted relationships with cane growers in the Mackay and Plane Creek regions.
The Grower Relationship Officer will grow knowledge and confidence in QSL’s products, services, and offerings, provide account support and management, and identify opportunities where QSL can facilitate and support grower success to build the tonnes under management with QSL.
Success in the role sees QSL being regarded as a trusted marketing partner within the region.
Reporting to the Grower Relationship Manager (Mackay), key deliverables include

• Implementing engagement plans to deliver a level of local service and support that exceeds growers’ expectations.
• Responsibility for the day-to-day account management incorporating a strong focus on face-to-face engagement via farm visits and shed meetings to increase knowledge of the benefits of using QSL and understanding of our products and services.
• Being the first point of contact for grower queries, including use of the QSL Direct platform and QSL app, pricing, marketing, and advance payment technology platforms.
• Driving local grower education and business development opportunities and coordinate training, information sessions and shed meetings.
• Strong grower stakeholder management ensuring a solid understanding QSL’s products, services, performance and partnering benefits provided by QSL.
• Optimise opportunities to engage with all QSL’s members.

About you: The emphasis will be on your alignment to QSL's Core Values, where you will be able to demonstrate the ability to work effectively in a team environment, be self-motivated, goal focused and possess good communication skills and a commitment to safe work practices.
To be considered for this rare and pivotal position you will have:

• Relevant tertiary qualifications in either agri-business, commerce, finance economics, or equivalent practical experience.
• Previous sales or account management.
• Working knowledge or affinity with regional farming and / or agribusiness
• Sugar industry or agricultural commodities experience is advantageous but not essential.
• Qualifications in delivering training or educational outcomes is well regarded.
• Strong written and oral communication skills, with the ability to present clearly and respond to questions from stakeholders and audiences in a concise and articulate manner, is advantageous.

A full open QLD driver’s licence is essential and flexible preparedness to travel throughout the region to support growers and the outcomes of the role.
The successful candidate will be supported by an amazing collaborative team that always has the cane grower at the forefront.
Why QSL. QSL is an equal-opportunity employer and believes that diversity and inclusion principles must guide how we build our teams and culture leaders. The more inclusive, the better QSL teams will be, which in turn helps QSL to continue to deliver exceptional service to industry and community stakeholders and provide an environment where employees are valued for the diversity they bring to the team.
Creating a culture built on equality and equity isn’t just the right thing to do, QSL believes it’s also the smart thing.
On offer for the successful candidate is a generous salary package with not-for-profit status.

To apply, please send your latest resume and cover letter in Word format. For an initial confidential discussion, please contact Michelle Gray or Sarah Armstrong on +61 7 3519 5810.

All third-party and unsolicited resumes will be forwarded to Onten for independent assessment.