Medical Liaison Officer/ Relationship Manager

​​Job reference: #9067

Brand: Lumus Imaging

Location: Level 8, 301 Coronation Drive, Milton, QLD 4064

Work type: Full Time (Permanent) hours per week

About us

Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.

Lumus Imaging, we are proud to be one of Australia's leading healthcare companies. We care about providing high quality, easily accessible and affordable healthcare services, to our patients and their referring practitioners across the country.

The role

Reporting into the Business Development and Sales Manager - as a Medical Liaison Officer, you act as the bridge between the business and healthcare professionals. You are responsible for delivering revenue growth and promoting the services of the Imaging businesses to a defined area of local referrers. This is to be achieved through taking a targeted approach to the market, driving strategic marketing and sales initiatives, and managing new and existing referrers whilst communicating and collaborating with all internal stakeholders.

Key responsibilities

• Manage and develop current referrer relationships, whilst delivering on current marketing strategies
• Act as the first point of contact for referrer matters with a customer-focused attitude
• Resolve and/or escalate referrer issues or complaints as they arise
• Develop and execute a comprehensive territory plan and deliver revenue on growth strategies
• Increase revenue to assigned territory in line with the budget expectations
• Identify new customer opportunities and develop relationships to gain new referrers
• Increase referrer base in line with predefined KPIs
• Maintain ongoing competitor and market analysis
• Achieve revenue targets via the implementation of revenue growth strategies.

Ideally you will have:

• Current Drivers Licence is essential
• Qualification in a Health Science, Business, Sales, or Medical Terminology is desirable but not essential
• Recent graduate or industry background is desirable
• Demonstrated sales experience with a history of achieving sales targets, preferably in healthcare
• Proficient computer literacy in applications such as Microsoft Office (Word, PowerPoint, and Excel) and CRM tools (Salesforce)
• Excellent written and verbal communication skills
• Commitment to delivering exceptional customer service to referring practitioners
• Strong organisational and time management skills

Employee benefits and wellbeing

• Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
• An e-learning platform with access to a library of courses and learning paths.
• An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
• Corporate health insurance discounts, banking benefits and novated leasing consultations.

How to apply

Applicants are encouraged to apply online, submitting a current resume and cover letter.

• Please click the 'Apply now' button to complete the pre-screening questions and submit your application.

Right to work, background checks and clearances

You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.

Vaccines and immunisation

Lumus Imaging is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The Australian Immunisation Handbook lists the immunisations recommended for health care workers.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

Thank you in advance for your interest in working with us. For more information, please visit www.healius.com.au or follow us on LinkedIn.