Client Relationship Officer - Discharges

We are seeking a very motivated colleague to join a highly productive mortgage discharge team. 

What are we looking for?

• Positive attitude with a friendly phone manner and excellent written and verbal communication skills
• Fast learner with the willingness to learn and expand skill set 
• Basic financial understanding and or banking experience preferred but not necessary 
• Highly organised individual
• Team player
• Can demonstrate skills in time management, prioritisation and has attention to detail to complete tasks in a timely manner and expected standard under a KPI benchmark

Key tasks are distributed amongst the team and are responsible for all facets of a mortgage discharge process including but not limited to:

• Communicating with Solicitors/brokers/clients by Phone and Email
• Completion of tasks for discharge of mortgage files
• Working on files in a range of different funder and solicitor systems and multiple email inboxes
• Initiating retention where required upon receipt of discharge 
• Provide support and assistance to team members across the business unit
• Other duties as directed by the management team

About BNK

We offer simple and easy to understand deposit accounts and mortgages under a number of brands: Goldfields Money, complemented by the Better Choice Home Loans brand, distributed via mortgage brokers nationally. This unique combination allows us to develop competitive products that meet its changing customer needs, leveraging its low-cost, technology-driven model.

We are focused on becoming a challenger bank of scale through building its product portfolio, growing its diversified distribution network, and pursuing technology enabled partnering opportunities.

With a proven ability to originate deposits and to generate assets and excellent growth across the loan book, deposit book and net interest income for FY22, we are strongly positioned to accelerate growth with a proven track record across key performance metrics. We plan to offer a new range of products under the BNK brand in the coming year.

 BNK Culture 

Our culture is all about teamwork and is underpinned by 5 core values;

• Work hard - Successful people have a special trait, they work hard, they don’t give up, they learn from failure and then they succeed on purpose
• Innovation - Think big, remain flexible, stay ahead of the curve and get the job done
• Trust - Protect the trust we build with our customers and each other. It is hard to build and easy to lose
• Humility - Let others shine by helping them achieve more than they thought was possible
• Unity - We are in this together, even when the going gets tough

Why you will love working at BNK Bank

• The BNK Culture, specifically the positive vibes, capability and enthusiasm in the business which is apparent from the moment you walk through the door  
• Modern offices with river views
• Collaborative team environment where real people work together to leverage their strengths so that they can help more customers achieve their banking goals.

Want to apply?

If you would like to join our amazing team please apply now by clicking on “Apply Now” to upload your resume and cover letter.

If you have any questions regarding the position, please contact ***********@bnk.com.au