Address- Property Risk & Compliance Consultancy
- Melbourne CBD Location
- Flexible Work Opportunities
Who we are
AESC is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients are some of the largest corporations in Australia. We are a national organisation and our belief is that a great culture, attracts great people which lays the foundations for a great business.
About the role
We are seeking an experienced and dynamic Client Manager to join our Customer Service team. This role forms part of the strategy towards building a collaborative relationship between all stakeholders (client, operations, finance, and sales across all key service provisions.
In this role, you will be required to manage and maintain consistent contact via face to face, teams and phone contact with key accounts, This is to ensure accurate scope and operational delivery and a high level of client satisfaction, ensuring client retention.
Regular account management meetings (with operations teams as required) will present and create opportunities to provide additional solutions to clients to enhance outcomes through scoping and quoting additional solutions and value add services.
This role will from time to time incorporate new contract and service provision transition and mobilisation tasks
Use of our in house CRM technology and customised reporting via BOSS platform and PowerBI applications will be a focus. The opportunity to develop client engagement is the focus of this role.
You will be required to manage key accounts as a focus however you will play a part in the generation of sales opportunities through existing clients and working closely with operations teams to identify value add service opportunities in the region across our Four Pillars of risk management. ESM Compliance, Property Risk, Emergency Management and Height Safety and Planned and Reactive Maintenance Management.
Key responsibilities will include:
- Key client engagement, management and meeting reporting
- Facilitate risk and compliance meetings and reporting with operational leads
- Seek growth from existing clients within AESC’s four pillars of risk and compliance
- (ESM / PRA / HS / EM)
- Management of client data and structure to ensure key aspects are up to date
- Completion and reporting on scope deliverables and KPI performance
- Monitoring operational performance
- Delivery of reporting – exception reporting, desktop document review
- Client Technical legislation & Regulation support
- Maintain ongoing, timely, and effective communications with existing customers regarding new business offerings and additional services.
- Respond promptly to quote requests, recording events via inhouse CRM and server.
- Seek opportunities for upselling and the inclusion of value-add services to existing and prospective customers.
- Communicate the latest product and service information to customers in a controlled and planned fashion.
- Establish and maintain a current knowledge of the latest business service offerings provided by AESC through collaboration with key stakeholders and accredited information sources.
- Ensure high-quality presentation standards across all outgoing communications.
- Enlist assistance or coordinate resources relevant to sales activities.
- Provide ongoing consultancy to customers, offering practical and viable business solutions.
About you:
To be successful in this role you will bring:
- strong verbal and written communications skills
- good, working knowledge of Microsoft programs
- previous experience in a similar role
- ability to communicate in a team environment and work autonomously
- + 5 years industry experience would be highly regarded
What we offer:
On offer is the opportunity to join a highly successful, growing company with a fun and social environment. This role now has possible options to work from home after training.
You will have the opportunity to work with a flexible employer and to work with a great client portfolio, culture, and career development opportunities.
