Guest Experience Attendant

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

We are currently looking for Guest Experience Attendants who are passionate about providing exceptional customer service to join our team and work at both our Oaks Mackay Rivermarque Hotel and Oaks Mackay Carlyle Suites properties on a casual basis (approx. 15hrs per week). 

Theses position will have the opportunity to work in both the busy Front Office and the fast paced Food and Beverage department.

Key Responsibilities Include:

• Welcome and check in guests
• Communicate professionally
• Assist guests during their stay
• Taking guest orders
• Offer menu recommendations
• Prepare and service beverages to guests

To be successful, you will have:

• Minimum 1 years experience working in a Reception or Food and Beverage Attendant capacity
• Have a friendly, positive attitude 
• Have RSA qualifications or are willing to obtain
• Coffee making experience
• Be impeccably presented with excellent communication skills
• Be reliable and act with a sense of urgency
• Availability to work a variety of shifts Monday - Sunday, including mornings, afternoons, evenings and split shifts, as well as public holidays as required. 

Join our positive and vibrant team and be rewarded with these team benefits:  

• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.  
• NIB Insurance discounts  
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
• Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional Guest Experiences and working in a company focused on ensuring the best work place culture.

Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.