AddressAbout Us:
YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes. Our resort style Cairns Central property is located right in the heart of town, across the road from the main shopping hub and only a block from the train station. We are surrounded by great local cafes, restaurants, and pubs making it the perfect spot for travellers to chill out and experience the best of the tropics.
YHA Cairns Central is currently seeking a Overnight Guest Services to join the team on a part-time basis. The ideal candidate will be working 15 hours per week from 9pm - 12pm. Weekends availability essential. After 12am the team member must remain on site, to handle any calls to the overnight phone and assist in case of emergency. The overnight on call allowance will apply to nights where they are required to take the night phone.
Day-to-day duties include:
- Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere.
- Having possession of the night phone and ensuring that this number is clearly displayed in conspicuous and relevant areas within in the property.
- Checking in late arriving guests and providing them with information that will assist in an enjoyable stay.
- Ensuring property rules are adhered to overnight and harmony is maintained.
- Handing over relevant information during shift changeovers.
- Overseeing the security of the building, dealing with unauthorised persons on premises, and bringing any problem areas to the attention of management
- Cleaning of communal facilities and public areas when required.
- Conducting periodic deep cleans of property rooms, ensuites, and communal facilities.
- Controlling laundry sent and received (for properties where a linen hire company is used).
- Removing and sorting of recycling and rubbish from rooms, corridors, bathrooms and communal areas.
- Laundry, folding and restocking of linen.
- Availability to work overnight, including being on-call to attend to guest queries overnight.
- Problem solving skills including the ability to work independently to solve problems in line with YHA policies and procedures.
- Excellent customer service skills.
- Attention to detail.
- Commitment to safety and security.
- Ability to commit to minimum of 3-hour shifts prior to overnight engagement.
- Candidate Referral Program
- Access to our Employee Assistance Program
- Yearly social events to the snowy mountains and other locations for team building
- Internal up-skilling training from our Learning & Development team
- Mental health wellbeing such as an employee assistance program
- Access to additional benefits and discounts as part of YHA’s national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs.
At YHA, you can expect to be treated with dignity and respect. We’re committed to creating a diverse and inclusive workplace environment.
- Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA
