Guest Service Agent

Guest Service Agent 

Quest Caroline Springs is welcoming new locals! Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji.  While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Caroline Springs is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. 

Quest Caroline Springs is an 80-room property located 25 minutes on the western suburb side of Melbourne.  The business now has an opportunity available for a Guest Service Agent to join our team, working in a Casual position. We are comfortably able to offer ongoing fulltime hours for the right candidate.  

The Role
Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate
Will have a first aid certificate and demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team orientated ethos. 

Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail. 

The successful applicant must be available to work shifts 7am and 11pm, weekends and public holidays, and have entitlements to work in Australia.

You will be required to commit to an initial 4-week tailored onboarding process which will require fulltime hours commitment and the ability to work AM (until 5pm) and PM (until 11pm) during this period. 

The Opportunity 
The role presents a great opportunity to work closer to home, with a friendly team, under the banner of the highly successful and established Quest Group brand. 

Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally (subject to availability), onsite parking, birthday lunch celebrations and continuous learning and development opportunities. 

Applications

To apply, please direct your letter of application and CV to Operations Manager via the online apply button

Questions and expressions of interest are welcome by email ***************@questapartments.com.au

Applications ongoing.