Guest Service Agent-Casual

• Join this award winning team. Lancemore Lindenderry Red Hill are the recent
  recipients of 'Regional Property of the Year' as named by HM Magazine and
  Lancemore Hotels 'Hotel of the Year' - just to name a few
• Competitive salary, Casual role, flexible work hours 

Join a supportive, friendly Front Office Team at our luxurious, multi-award winning
Lindenderry Hotel delivering genuine hospitality and a boutique experience to our
corporate and leisure travelers.

ABOUT THE ROLE:

• Deliver exceptional guest experiences at every part of the journey including
  reservations, arrivals, departures and throughout their stay
• Be an ambassador for the hotel, positively representing and promoting our
  boutique brand
• Be a key part of the guest experience, interacting wherever and whenever
  possible
• Ensure a smooth check in and out process for our guests utilising the Hotel's
  PMS system
• Answer and process reservation enquiries, make recommendations and upsell
  rooms according to availability
• Coordinate with other departments
• Answer and dispatch both incoming external and internal calls
• Maintain sufficient knowledge of all room rates and available packages
• Follow up on all guest requests and complaints
• Be a key part of the guest experience, interacting wherever and whenever
  possible

ABOUT YOU:

• Have a desire to genuinely help people
• Front Office/reservation experience preferred, but not essential
• Success in a similar role preferred but not essential, we are employing on
  attitude not just experience
• Deliver exceptional Guest Service and get a kick out of helping, problem-solving
  and being accountable for your workload
• An acute eye for detail and exceptional interactive social skills
• Ability to work under pressure in a varied, fast paced environment, by taking
  initiative and working collaboratively
• Commitment with flexibility to work mornings, evenings, overnights, weekends
  and public holidays
• Positive mindset and a can do attitude

ABOUT US:
Lancemore Lindenderry Hotel
A winner of multiple awards including, Conde Nast Traveler's Readers Choice
Awards, Lindenderry is set in the very heart of Red Hill on 34 stunning acres of
gardens and vines. Our luxury boutique, designer hotel is ideally positioned to soak
up the spectacular Mornington Peninsula: soul-enriching nature, artisan produce
and mere minutes from the region’s most revered wineries.

Lancemore Hotel Group
Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle
brand.

• Our Hotels offer boutique accommodation, conferences & meetings, weddings
  & events, wellness spas, critically acclaimed restaurants and award-winning
  wines.
• We are rapidly expanding across Australia and are unique in being a family
  owned company that combines the head of a large operation with the heart of
  a family company.
• You will be joining a high performing workplace that believes in developing
  new talent, empowering our people to drive their own results, career
  progression opportunities and generous staff discounts.

                                                   Click the "Apply Now" Button
Or contact us for a confidential discussion at ***************@lancemore.com.au

                                                                Our Values
Fun | Authentic Hospitality | Caring | Ownership Mindset | Performance | Growth

                                                                 Follow us on LinkedIn

Job Reference :GSA122023