Guest Service Agent

The Calile, a family-owned luxury hotel property, operated by TFE Hotels, has been setting the standard for exceptional hospitality since its grand opening in 2018. After five years of excellence, The Calile has achieved the pinnacle of recognition, securing the top spot for Oceania and ranked 12th in The World's 50 Best Hotels Awards 2023.The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn’t consider staying anywhere else whenever they next return to Australia.The PositionsWe are seeking a full-time Guest Services Agent and a full-time Guest Services Officer to join our front office department.Guest Services AgentA minimum of 1 year experience in a Guest Services agent role within a 5-star hotel environment.Prior knowledge of Opera Cloud is an advantage.Demonstrated focus on creating a positive guest experience.Must have availability to work within a 7-day roster.Guest Services OfficerIn charge of internal and external phone calls that support the overall operation of the hotel team – Hotel experience is preferred.Attention to detail and multi-tasking are key attributes for this role. Understanding when to prioritise information is a must.The ability to work autonomously and to prioritise information in a fast-paced environment is essential.Must have availability to work within a 7-day roster.Why us?James Street precinct discountsUnlimited barista coffee while on dutyTFE discount on accommodation and food & beverage both domestic and internationalDiscounted parking - $7 flat rateInclusive and collaborative working culture that encourages diversity in thinking and idea generationOpportunity for GrowthAs a Calile team member, you’ll become part of a close-knit team operating one of Brisbane’s busiest hotels. We aim to meet our customer’s needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work. A Glimpse of The Calile: https://www.instagram.com/thecalilehotel