Address About Us
Located on the Cairns Esplanade overlooking beautiful Trinity Bay, Holiday Inn Cairns Harbourside is a popular retreat for both holidaymakers & business guests. Surrounded by lush tropical gardens and boasting breath-taking ocean and hinterland views, Holiday Inn Cairns Harbourside offers 173 stylishly appointed rooms and suites, each with its own private balcony along with versatile conference and event facilities. Just a short stroll into town along the esplanade and only 5 minutes’ drive from Cairns Airport, our Hotel is perfectly situated for all guests.
Your day to day
Be the warm welcome that kicks off a memorable guest experience.
Take and manage guest bookings, up-selling opportunities and suggest ways to improve their stay.
Be a trusted contact for all guests. Help them with anything from billing to local knowledge and advice.
Acknowledge IHG Rewards members, InterContinental Ambassadors and returning guests, in person or on the phone.
Handle cash and credit card transactions.
Swiftly check in & out guests – take ID’s, hand out room keys and control and release safety deposit boxes.
Stay one step ahead of guest needs - record and act on preferences and handle messages, requests, questions & concerns.
What we need from you
Fluency in English – second language is highly desirable
At least one years' experience in a front desk or Guest Service position.
Full Australian Driver’s Licence
Excellent communications skills – written & verbal.
Ability to prioritise and work in a fast-paced environment.
Flexible to work weekends and evenings across a 7-day roster
You must meet the legal requirements to live work in Australia
Opera knowledge is highly desirable
Dynamic, welcoming and fun personality
What we offer
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team!
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options & proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, & transfer of entitlements as you move & grow with IHG. In addition to the always-popular hotel perks like accommodation & food & beverage discounts, our discount retail platform makes your pay go even further.
We are proud to be IHG & we know you will be too. Visit http://careers.ihg.com/ to find out more about us.
