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Form of workICON resort apartments in Broadbeach are seeking an experienced, dedicated and committed Guest Service /Reservation Agent to join their team!
This casual position requires a team player who is highly organised with an excellent telephone manner and one who prides themselves on accuracy and attention to detail in their daily work.
The key responsibilities include:
- Answering phone enquiries and offering assistance to guests in a professional and timely manner.
- Ensuring all booking enquiry and leads are actioned and maintained in the system.
- Answering guests emails and agent reservation emails
- Managing the reservations system and checking all booking information
- Providing exceptional customer service to our guests, owners and suppliers
- Dealing professionally with guest complaints to ensure guest satisfaction
The ideal candidate will:
- Be professional and have a positive attitude
- Have strong time management skills and attention to detail
- Have exceptional customer service skills
- Have confidence in working autonomously
- Availability for weekend and public holiday work is a MUST
- Experience with REI Master/Cloud or another PMS is an advantage
- Understanding of strata titled properties would be an advantage
- Resort experience preferred
What we will offer you:
- Competitive hourly rate
- Approximately 30 - 40 hours per week
- Enjoyable team work atmosphere
- Family owned and operated business
- Free on-site parking and close proximity to the tram line
- Possibilities for career advancement and training in other departments
- Great working hours-
Mon to Fri 830am to 5pm, Sat 830am to 3pm and Sun 830am to 1pm - MUST BE AVAILABLE WEEKENDS
IMMEDIATE START FOR THE RIGHT CANDIDATE
