AddressPro-invest Group is a global asset management and investment firm specializing in real estate, with an extensive track record of both delivering new-build hotels and repositioning existing hotels across Australia and New Zealand. As a leading hotel developer, we are a trusted partner to some of the world’s most recognized hotel brands, including Holiday Inn Express, voco, Hotel Indigo, Kimpton & Sebel.
At Pro-Invest Group we are looking for individuals that share and demonstrate our core values;
Trust - Trust is the prerequisite for our success, we uphold the trust of and provide peace of mind for everyone we serve by being consistently reliable and delivering on our promises.
Transparency - transparency is critical to building trust. We are therefore upfront and open in our actions and communications. As an organization, we are visible and direct in our intent and interactions. As individuals we are honest and accountable.
Integrity - We conduct ourselves and our business ethically. We are unwavering in our principles, and we will always choose to do what’s right - not what is easy.
Commitment - We are tenacious and passionate. We take pride in our commitment to professionalism, innovation and sustainability, and orientate strategic business decisions based on these commitments.
Brand: Hotel Indigo, an IHG Hotel and Holiday Inn Express
HOTEL INDIGO, AN IHG HOTEL
Welcome to Indigo, we are a storytelling brand. Our hotels capture the true spirit of the neighborhoods they belong to. The stories they tell inspire guests to make unique discoveries and forge meaningful connections to the diverse people, places and cultures of our world.
We welcome all guests into our neighborhood and share our love for it. We inspire them to explore and discover different perspectives. we help them create new stories.
Our service pillars at Hotel Indigo are:
Celebrate Individuality
We are always ourselves, and we embrace the diversity and uniqueness in all- both guests and staff alive.
Discover our neighborhood
We use our local knowledge and relationships to ignite curiosity in our guests.
Neighborhood connection
Fostering a culture of local discovery and story sharing inside and outside of the hotel to better connect our guests to the authentic experiences they seek.
Job Overview
Under the general direction of the Maintenance Supervisor/Portfolio Facilities Manager, as the hotels Handy Person you will be required to carry out repairs and maintenance work within the hotel in a timely and professional manner. You will support the hotel team to adhere to IHG brand standards and local government regulations concerning hotel emergency procedures, safety, and any other regulatory requirements.
Duties & Responsibilities
PEOPLE
- Develop and maintain cohesive working relationships within immediate team, and wider hotel team.
- As required attend and participate in daily briefings, meetings and training sessions as scheduled.
- Help with coordination and organization of external trades.
- Participate in instructing team members in compliance with brand safety standards, proper operation of equipment, cleaning of equipment, safety procedures and Government obligations.
- Promote teamwork and quality service through regular and daily communication and coordination with other departments.
- Communicates to his/her supervisor any difficulties with service, guest comments and other relevant information; follow complaint handling procedures for prompt resolution of challenges.
- Assist fellow team members in other departments as required.
GUEST EXPERIENCE
- Provide positive guest interactions.
- Conduct routine inspections of all guest rooms and public spaces - taking immediate actions to correct any deficiencies.
- Ensure all guest maintenance requests are solved in a timely manner.
- Key in completing the preventative maintenance management (PMM) schedule.
- General Handy Person duties including but not limited to patching, painting of walls, changing light bulbs, fixing doors, basic bathroom maintenance, FF&E repair.
- Carry a 2-way radio to respond to any complaint calls throughout the day.
- Attend work with a professional level of grooming and presentation; wearing uniform items as issued and in a clean condition with suitable footwear.
FINANCIAL RETURNS
- Request items to be purchased within the departmental budget, to ensure adequate stock levels are kept.
- Ensuring internal audit compliance is understood and executed.
RESPONSIBLE BUSINESS
- Ensure the hotel is compliant with all relevant IHG Brand Safety Standards.
- Maintain clean and tidy plant rooms.
- Assist with the implementation of the hotel’s preventative maintenance system and repair log system.
- Inform superior of the status of repairs and pending costs and indicate when it would be reasonable to consider replacement.
- Record daily service work, including maintaining individual replacement costs along with time/task labor hours cost.
- Carry out and document regular inspections of plant and equipment in computerized system.
- Assist in ensuring that appropriate files are maintained, and resources kept for future reference.
- Complete daily reports outlining work undertaken for the day.
- Explore and incorporate environmentally friendly initiatives.
- Efficient and effective use of recycling methods.
- Adhere to procedures and guidelines relating to specific occupational health and safety issues within the Hotel.
- Demonstrate commitment to guest security and privacy with interactions that involve guest rooms and handling of guest property.
- Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
- Ensure all relevant storage areas and are kept neat and tidy.
- Perform other duties as reasonably assigned.
Accountability
Reports to – Maintenance Supervisor
Indirectly to – Hotel Manager/Portfolio Facilities Manager
Key Metrics –
- Maintain a level of broader knowledge which enables you to handle minor problems in all fields of the department.
- Internal Audit Score
- Winning Metrics- Heartbeat- Guest Experience, Condition
- Standards Audit- Condition
Key Relationships
Internal
- Builds effective relationships with all hotel colleagues.
- Pro-Invest Hotel Group'
External
- Interacts with guests and individuals external to the business including, but not limited to, current and potential clients, suppliers.
Qualifications & Requirements
Required Skills
- Relevant Trade Skills
- Professional and personable, with a “role up the sleeves”, can do attitude.
- Able to work as part of a vibrant team.
- Great communication skills to be able to liaise with all hotel departments and guests.
- Punctuality and reliability.
- Solid understanding of Safe Work practices and OH&S.
- Excellent time management skills.
- Have a good knowledge of in room maintenance and the ability to confidently work independently.
- You make calm, collected decisions – even when the clock is ticking.
- You must meet the appropriate legal requirements to work in Australia.
Qualifications
- Vocational certificate or equivalent
- Trade qualification preferred.
Experience
- Previous experience in a similar Handy Person role required.
- Hotel maintenance experience beneficial.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
