AddressSpecialising in residential mortgages, this non-bank lender is rapidly growing within the national market. Having been through a recent rebranding, this employer offers an innovative and collaborative work environment. You will be able to work with a strong leadership team that offers mentoring and training, leading to career development and professional growth.
About the Role
Reporting into the Head of Service, you will be at the forefront of customer care, providing solutions to customers experience financial difficulties. This position requires candidates with experience in a hardship or collections role particularly in banking and financial services. The role has plenty of scope for growth and development, from a solid platform of Credit and Collections within the lucrative Mortgages Home Loans sector. You will have a passion for teamwork and collaboration, as well as the ability to thrive and grow in a fast-paced environment.
Key Responsibilities
- Reviewing hardship applications and financial statements to assess hardship eligibility
- Develop and implement repayment plans
- Act as primary point of contact for clients experiencing financial difficulties
- Liaising with internal and external stakeholders to coordinate support services for customers
- Adhering to companies’ policies and compliance obligations throughout the collection and hardship process
- Engage with other departments, fostering a culture of collaboration and high performance
- Review and manage customer complaints
- General ad-hoc collections activities
About You
To be successful in this role you will have experience in hardship, preferably in a non-bank environment. You will have a high level of attention to detail and ability to identify risks before they arise. You will enjoy the opportunity to apply your listening and problem-solving skills in a positive team environment. Excellent communication skills and the ability to utilise the required IT systems/databases, along with the ability to thrive in a team environment, are all important for this role. You will possess the ability to work in a Mortgage Operations environment and work closely with key stakeholders internally and externally. Mortgage hardship experience will be highly desired.
Key Benefits
In return, you will be offered a stable, yet dynamic and stimulating work environment. You will have the opportunity to work with a highly respected team leader within the business, in turn, gaining extensive knowledge and skills within the sector. A fantastic chance to be a part of a talented, cohesive, and passionate team who focus on building an inclusive and diverse workplace. This role comes with a competitive remuneration package, as well as the opportunity to enjoy team events in a state-of-the-art workspace with corporate catering options and rooftop views.
For a confidential discussion about this role, please call Patrick Fisher on 0435 748***
