Address Randstad are currently seeking professionals to join one of Australia's fastest growing finance lenders within their Contact Centre team team as a Hardship Specialist.
The core function of this role is to provide excellent customer service and assist vulnerable customers with warmth and empathy. You will be working in a flexible and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:
Assessing customer financial circumstances and identifying solutions to assist in restoring their loans into good standing
Receiving and assessing financial hardship applications
Liaising with our external collections agencies, where required
Assessing and responding to proposed debt agreements and bankruptcy petitions
Implementing and documenting effective hardship processes
Building and maintaining strong relationships with senior management and other internal teams
Compliance with all regulatory obligations including the NCCP Act, Privacy Act, ASIC Regulatory Guides and AML/KYC requirements
Inbound and Outbound customer contact will be required
The ideal candidate will have:
2+ years' experience and demonstrated high performance in an unsecured or secured hardship role
A strong understanding of hardship regulations
Extraordinary verbal communication ability and powers of persuasion
Superb organisation and attention to detail
Ability to show empathy
The ability to work autonomously, think on your feet and work in an evolving work environment dealing with complex enquiries
High level of empathy and resilience
Professionalism and empathy when handling inbound and outbound calls
Proven examples of strong customer focus and dispute resolution
Benefits:
A competitive and attractive salary
Beautiful new office located in a convenient CBD location
An engaging and motivating work environment
Monthly social events
An exciting opportunity to work within one Australia's fastest growing lenders
Monday - Friday - no weekends or late nights!
Hybrid working model on offer
Applications:
If you feel your skills match the above criteria, please attention your CV in MS Word format to Juanita Forster and then click APPLY now! Please note only short listed candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
