Hardships & Collections Consultant

Start your career in the banking and finance industry, we have multiple exciting opportunities on offer!
Randstad are currently seeking professionals to join one of Australia's largest banks within their Contact Centre team at Bedford Park with a start date of the 4th of March 2024.
The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:
Manage inquiries for existing customers relating to customers mortgages
Act with urgency and respond to customer queries in a empathetic and professional matter
Dealing with hardship calls and coming up with solutions
Always look for new opportunities to delight our customers
Contributing to the development and continuous improvement of customer experience
The ideal candidate will have:
A strong background in handling difficult calls or customers
High level of empathy and resilience
Professionalism and empathy when handling inbound and outbound calls
Proven examples of strong customer focus and dispute resolution
Possess high degree of attention to detail and accuracy
Ability to work a rotating roster between the hours of 8am-8pm Monday- Saturday
Benefits:
A great pay rate of $36.30 p/h
Enjoy the convenience of working close to home at Bedford Park with onsite parking
An exciting opportunity to work within one Australia's largest banking institutes
This organisation offers extensive and thorough training programs which aid staff learning and development
Full-time hours provided, casual 9 month assignment with view to transition to permanent if you are the right fit for the role
Multiple exciting benefits and discounts that come with working for a Big 4 Bank!
Applications:
If you feel your skills match the above criteria, please attention your CV in MS Word format to Emily Bridgland and call 08 8468 8056, then click APPLY now! Please note only short listed candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.