Address
Form of workAbout the role:
To deliver outstanding customer service by taking ownership of incidents/requests/problems/projects efficiently and effectively, relating mainly to Register Hardware Peripherals and store-based telephony devices. With a proactive focus, drive a high level of technology support to the business for the maintenance and support of key hardware, ensuring all service level agreements are met or exceeded.
Technical requirements:
- Proficient understanding of retail hardware technology, including but not be limited to Point of Sales systems
- Experience re-building, troubleshooting and repairing Zebra devices - TC70 and TC52
- Experience with barcode scanners, thermal printers or Motorola Push to Talk Radios
- In- depth knowledge of IT operations Software such as ServiceNow, Airwatch or other device management tools
- Knowledge of Power Automate will be desirable
- Understanding of hardware life-cycle and warranty processes
Soft skill requirements:
- Customer service skills
- Strong planning and organizational skills
- Excellent verbal and written communication skills
- Good understanding of ITIL framework
- Strong troubleshooting and problem-solving skills
Education/Qualifications:
- Relevant tertiary qualifications or similar industry experience
Experience:
- Minimum 1 years of experience working in Technology-related role
Benefits:
- Flexible and supportive work environment with a focus on team well-being
- Team activities such as games nights, team dinners, mini golf, axe throwing, and indoor skydiving
- Access to the office cafeteria with discounted food for employees and entertainment areas for breaks
Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Sidney Waltham on 03 8628 2*** for a confidential discussion.
