AddressAbout the Opportunity
Reporting into the Global Supply Tech Business Leader and CFO of Global Supply, the Head of Air Product is responsible for driving growth in our Air travel products in line with Flight Centre's overall Global Supply strategies.
Leading the Air division within Supply Tech, this role will work together with supply executive and brand stakeholders to develop and execute product strategies that drive improvement on overall air margin, total transaction volume (TTV) and TPConnects revenue; maximise our air distribution commercials; improve cost efficiency through enhanced operational excellence for our Supply Ops business and ensure highly available and performant Air systems.
What you will be doing:
- Work within a P&L to deliver on Air tech strategies
- Work towards delivering and communicating clearly on agreed timelines
- Work with the Supply Executive team and brand stakeholders to formulate and execute a product strategy that aligns with the overall strategy, goals, objectives and priorities
- Collaborate with cross-functional teams including engineering, product, sales, marketing and operations to ensure the best opportunities contribute to product success
- Lead the tech product team in executing and prioritising features and functionality that drive commercial outcomes and business ROI that are aligned to business goals
- Manage key vendor relationships and delivery both internally and externally
- Surface data-driven insights to drive product decisions and prioritisation
- Develop and maintain a deep understanding of our customers, their needs and pain points to inform product decisions
- Monitor product performance and iterate based on customer feedback and market trends
- Work closely with travel product, sales and marketing teams to develop effective go-to-market strategies that drive product adoption, conversion and revenue growth
- Manage the product lifecycle from ideation to launch, ensuring product quality and timely delivery to ensure we meet investment timelines and sales growth targets
- Become an expert in your domain, live and breathe the product, advocating on behalf of customers and test ideas and solutions through product demos and usability or A/B testing
- Hire, train, and mentor product managers to develop their skills and ensure high-quality product development
- Track and communicate outcomes using objectives and key results (OKR)
What you will need:
- 8+ years of Travel industry expertise, preferably within the Air domain - essential
- Product management or similar expertise with a focus on delivering measurable business ROI - essential
- Experience in Supply Air systems (GDS, TPConnects or ticketing platforms) - highly desirable
- Senior FCTG leadership or account management equivalent experience - desirable
- Product / Project or Technical Management qualifications - desirable but not essential
- Ability to travel both internationally and domestically as required
What's in it for you:
- We offer flexible workplace arrangements
- Generous travel discounts on flights, hotels, cruises and travel insurance for you, your family and friends
- Regular awards nights, social events, and the opportunity to attend our Global conferences (Lisbon in 2024)
- Ongoing training and personal development
- Discounted health insurance with BUPA plus other financial, wellness and exclusive retail services
- Paid parental and volunteer leave
- Employee share plan
- Access to internal 24/7 gym and EOT facilities
- Global career opportunities in a network of brands in over 20 countries
- Mental health support and Employee Assistance Program for staff and family
- Proud diversity and inclusion practices, as well as supporting the environment and nominated charities through Workplace Giving, volunteering and fundraising
Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes.
