Head Of Operational Risk Advisory & Oversight

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! 

Purpose of the role
The purpose of the role is to support the General Manager Risk and Assurance with a robust Operational Risk management framework and approach that delivers business capability and embedment in managing risk, including advisory support, oversight & monitoring, and insights through reporting on the operational (excluding compliance) risks for the Group. In addition, this role works with peers to support the delivery of assurance (including scope, assurance activities and reporting as the SME) for the 2nd line (working with the Senior Risk Assurance Manager), policy management, Group Risk Frameworks, Risk Appetite, Risk Culture, Risk Maturity, GRC capability and Committee Risk Reporting for the CRO. 

Position Accountabilities

The role is accountable for: 

• Supporting the General Counsel in the development and maintenance of the corporate insurance program
• Oversight over the risk taxonomy areas of strategic risk, insurance risk and financial risk, through engagement with key stakeholders in Finance and other key areas
• Development and maintenance of the Operational Risk Management Framework, including the areas of risk/control/control self-assessment/assurance, issue management, incident management, KRIs, scenario analysis and any other Operational Risk framework areas, with a focus on simple, effective and efficient approach to Operational Risk for the Group
• Delivering advisory support to the business in respect to third parties, process, and fraud risks
• Development and maintenance of the business continuity framework, including the crisis management plan (being the role of crisis support), business impact assessment, business continuity plan, business continuity testing, and reporting of outcomes to the relevant Committees; and supporting the embedding of these elements across the business
• Development and maintenance of the risk in change framework; focused on embedding the activity across the business and working with IT, IT security, Procurement, and Privacy for their respective assessments in one simple to execute process
• Performing oversight of information technology risks as the 2nd line, including any relevant frameworks, reporting and advisory elements that ensure a robust risk and control environment in technology
• Delivering monitoring and oversight over Operational Risks, including reporting and insights that provide management and the Board with information to better manage Operational Risk
• Supporting the Senior Assurance Manager with the scope, SME support, testing support and reporting on Operational Risk assurance matters; this includes the development of the Operational Risk components of the assurance plan for the central assurance team to lead
• Preparing and delivering Operational Risk education and awareness, so we embed Operational Risk across the Group

Qualifications and Experience

• At least 7 years insurance operations experience, with audit, accountancy, risk or actuarial experience coupled with a relevant tertiary education.
• Experience in the general Insurance industry is highly regarded.
• Experience with risk management systems.
• Strong leadership and engagement skills, with the ability to manage SME experts the A&G way.
• Strong communication, influencing and negotiation skills.
• Ability to build effective relationships with senior managers and other key stakeholders.
• High impact presentation skills, demonstrated leadership skills and the ability to think strategically.

Our Perks:

• Location – Our office is conveniently based in Toowong Village shopping centre - a city fringe location with access to retail, restaurants, various parking options and public transport. Our offices in North Lakes and Kawana also has easy access to retail and various parking options.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities – There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.