Head Of Quality Assurance And Improvement

Flavour Creations is 100% Australian owned and operated. Founded in Queensland, by Bernadette Eriksen, for over 26 years, Flavour Creations has developed science-backed nutrition products to make nutrition easy, enjoyable, and accessible.

A leading provider of nutrition products for people with a variety of health conditions, including dysphagia (swallowing difficulties), today, Flavour Creations is expanding globally with trusted names in healthy-living and performance nutritional products.

As the Head of QAI this role is to ensure the quality of our products and related systems meet our internal specifications, customer expectations and all legislative requirements through assessing, implementing, monitoring, reviewing, auditing, and verifying all elements.

Essentially it will be your responsibility to ensure the business meets all safety, quality, and compliance standards for all food items. You will develop, improve, and communicate the QAI systems and processes to achieve business goals and outcomes and use your knowledge and people skills to mentor, motivate and develop your team.

Responsibilities will be, but not limited to:

• Providing leadership, development, and guidance to the QAI team.
• The maintenance, development and ongoing review of the site Quality Management System covering multiple standards e.g. FSSC 22000, Safe Food Queensland, GMP and Environment, HACCP, Halal, Kosher and Allergen control.
• Implementation and overseeing the transition of the Quality Management System to an electronic QMS package.
• Maintaining knowledge of all relevant quality standards, regulations, Food Safety and Certification requirements.
• Managing third party and regulatory registrations, certifications and Customer audits and respond to audit reports.
• Managing, investigating, and responding to internal and external customer quality issues in a professional manner using structured root cause analysis problem solving technique.
• Driving the use of problem-solving techniques within the site and sustaining improvement through process improvements and audits.
• Identifying issues and risks through statistical analysis, internal, external, and third-party audits and develop Quality Improvement Plans for the site.
• Overseeing the induction of new and current employees within Quality and Food Safety procedures and policies.
• Assisting with development and implementation of Quality and Food Safety policies, procedures, and training.
• Support the development of new products and product launches.
• Management and quality oversight of Suppliers.
• Providing input and guidance on requirements for entering export markets and technical issues.
• Liaising with international business interests, key stakeholders, and senior leadership team.
• Batch Release decisions.
• Working with key internal stakeholders and leadership to achieve positive outcomes.

The successful candidate will have had experience hands on experience in the follow areas, but not limited to:

• 5 + years within food manufacturing-based quality management.
• Full accountability for the quality department.
• Proven track record implementing quality strategies, process improvements and initiatives.
• Managing 3rd Party registrations, certifications, and audits.
• FMCG, powders and exporting dairy products.
• Strong communication, solid leadership skills, stakeholder engagement and relationship management skills, including external laboratories.
• Exceptional time management, planning and organisational skills.
• Sharp attention to detail.

High degree of initiative and personal responsibility.

Don't miss out on this opportunity to be a part of the amazing team at Flavour Creations!

If you believe you are the right person for this role, please click APPLY to submit your application.  Please include your CV and a Cover Letter that spells out why you are the right person for this role.

In line with our recognition as a world leader in quality and innovation, we're similarly respectful of stringent safety requirements and the cultural differences in the world of food and with our people. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

Appropriate criminal record checks are conducted for all positions.

Please note: You must have full Australian working rights to be considered for this role and as per government requirements for the food production industry, you will need to be fully vaccinated.

Recruitment agencies - thanks for thinking of us, but we've got this one covered! Please do not contact us in relation to this role.