Group Head Of Commercial Services

Group Head of Commercial Services Apply now Job no: 501909 Work type: Permanent - Full Time Location: Melbourne Categories: Corporate Support Functions Your Impact Responsible for managing onshore/offshore/outsourced business services capability, building a ‘One Team’ culture, you will deliver on business user and customer experience, efficiency and effectiveness requirements through maximising productivity and maintaining quality end-to-end business services processes. This will achieve required business operational and SLA standards across the credit/AR, pricing, business agreements, trade spend, rebate management, commercial insights, sales admin, commercial support, supply chain and related service areas. Key responsibilities Leads delivery of end-to-end service management activities to ensure completion of operational activities, resolution of incidents and fulfilment of service requests within the defined Commercial Services scope Pro-actively identify opportunities for improving the stability and performance of technologies utilised in the delivery of Commercial Services. Manage prioritisation, scheduling, balance of workload and operational cost for the Commercial Services Management Team (Onshore/Offshore) to support…
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