AddressThe Role
The APS 2 Health Clerk is a key member in the Primary Health Care Team, providing front line customer service to ADF members and administration services for the Health Centre. The APS 2 Health Clerk's tasks are varied and may include managing front reception, receiving patient enquiries, scheduling patient appointments, managing administration related to external referrals and surgery approvals and Defence specific administration.
About our Team
The Health Clerk team is the face of the Edinburgh Health Centre and the Administration hub. The team is a mix of APS and contracted Health Clerks and, at times, is augmented by ADF Reserve members and contracted Enrolled Nurses. This team manages initial patient streaming (triage), medical appointments, referrals, specialist bookings and military health administration processes, as well as managing the flow of calls, emails and walk-in members (patients).
Our Ideal Candidate
As our ideal candidate:
- You will have the ability to develop, understand and apply medical terminology and balance the needs of the patients (ADF members) and health centre staff.
- You will be highly adaptable and able to manage change at short notice.
- You will exemplify customer service within your team.
- You will have the ability to liaise with external stakeholders including other health service providers and facilities including the members, Doctors, Nurses and Medics.
- You will have strong written and verbal communication skills; well-developed relationship building skills; demonstrated ability to work in a team environment; a strong work ethic and ability to maintain confidentiality; and be proficient in the Microsoft Office Suite.
- It would be highly advantageous to have had previous experience in an allied health or medical field.
