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Form of work
SalaryEmployment Type: Permanent Part Time
Position Classification: Health Manager Level 4
Remuneration: $67.41 - $80.65 per hour
Hours Per Week: 19
Requisition ID: REQ384622
Where you'll be working
Western Sydney Local Health District (WSLHD) is responsible for providing primary and secondary health care for people living in the Auburn, Blacktown, and The Hills Shire, Holroyd and Parramatta Local Government Areas (LGAs) and tertiary care to residents of the Greater Western Region. We are committed to our vision of 'better health services for the people of western Sydney and beyond' and to the delivery of health care or related services in line with our core values of collaboration, openness, respect and empowerment.
What you'll be doing
Working Oral Health Service for Western Sydney Local Health District, the Quality, Safety & Patient Experience Manager works under the direction of the General Manager and is a member of the respective Executive teams.
The incumbent will actively support a culture of clinical safety, continuous quality improvement and human centred care. This position provides initiation, facilitation, collaboration and promotion of a Quality Improvement framework. The role facilitates coordination and preparation for accreditation and maintaining accreditation standards. The role requires high level management, collection, analysis and presentation of multiple data sources as required. Central to all aspects of the role is promotion and monitoring of positive human experience working collaboratively, in partnership with patients, carers, caregivers and the wider community to deliver care that meets needs, expectations and preferences of patients, families and carers.
People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.
Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit Aboriginal and/or Torres Strait Islander people are encouraged to apply.
Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.
Selection Criteria: * Consistently demonstrates behaviours that reinforce the CORE Values of our organisation; Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviours with all stakeholders; colleagues, direct reports, as well as our patients and consumers, and those that care for them.
- Relevant tertiary qualification and/or experience in quality and safety/ clinical governance in a Health setting, and/or relevant work experience in complex health care settings with relevant quality and patient experience.
- Demonstrated understanding of quality improvement methodology and project management within health settings, including Accreditation (and NSQHS Standards).
- Demonstrated understanding of clinical safety, quality improvement and patient experience management with knowledge of open disclosure, patient advocacy, patient rights and responsibilities, and investigation.
- Demonstrated experience in patient and carer experience management and customer service within a health care setting.
- Demonstrated high level communication skills, both verbal and in written, with all levels of staff and management, and patients/ families/carers/consumers in individual, group and education settings.
- Proven ability to be self-directed, proactive and work autonomously with a high degree of initiative, able to prioritise work demands and achieve deadlines.
- Evidence of competency in the use of information technologies including the use of computer software systems to produce professional correspondence, presentations, reports and data analysis.
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For role related queries or questions contact Hayley Dixon on Hayley.Dixon@health.nsw.gov.au
Applications Close: 28th March 2023.
